ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Fileactive - Website - Logon ? Operational
Austraclear Services Operational
NPP PayTo Services Operational
Payment Processing Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
ANZ Cash Management Central Logon ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Cash Management Central - UI Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
ANZ Cash Asia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - ANZ Liquidity Management & Supplemental Account Services Aug 23, 2025 14:30-18:30 AEST

ANZ Liquidity Management & Supplemental Account Services Scheduled Change

Start Time: 23/08/2025 10:00 IST (23/08/2025 14:30 AEST)
End Time: 23/08/2025 14:00 IST (23/08/2025 18:30 AEST)

Change Details

ANZ will be performing system maintenance on ANZ Liquidity Management & Supplemental Account Services.

During this period, ANZ Liquidity Management & Supplemental Account Services and associated applications will not be available intermittently.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Posted on Aug 21, 2025 - 13:20 AEST

ANZ Maintenance Notification, Transactive - Global and Fileactive Aug 23, 2025 23:30 - Aug 24, 2025 03:30 AEST

ANZ Transactive - Global and Fileactive Scheduled Change

Start Time: 23/08/2025 23:30 AEST
End Time: 24/08/2025 03:30 AEST

Change Details

ANZ will be performing system maintenance on ANZ Transactive - Global and Fileactive services.

During this period, ANZ Transactive - Global and associated applications will not be available. Fileactive customers will experience delays in file processing and in receiving reply files.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Posted on Aug 04, 2025 - 16:06 AEST

ANZ Maintenance Notification - Transactive Global Aug 30, 2025 05:30-08:30 AEST

ANZ Transactive Global Scheduled Change

Start Time: 30/08/2025 01:00 IST (30/08/2025 05:30 AEST)
End Time: 30/08/2025 04:00 IST (30/08/2025 08:30 AEST)

Change Details

ANZ will be performing system maintenance on ANZ Transactive - Global.

During the outage, there will be delays in outward NEFT and RTGS payment processing in India. Payments scheduled or submitted during the outage window will remain in "Processing" status and released once the maintenance activities are completed.

Other functions within ANZ Transactive - Global will remain available.

Impacted Geographies: India

Posted on Aug 20, 2025 - 13:09 AEST

ANZ Maintenance Notification - Fileactive Sep 7, 2025 23:00 - Sep 8, 2025 02:00 AEST

ANZ Fileactive Scheduled Change

Start Time: 07/08/2025 23:00 AEST
End Time: 08/09/2025 02:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, ACMC APIs, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Posted on Aug 20, 2025 - 10:35 AEST
Aug 22, 2025

No incidents reported today.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Resolved - This incident has been resolved.
Aug 14, 11:30 AEST
Update - Our technology teams are working to resolve this issue.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Aug 14, 09:55 AEST
Update - Technology teams are continuing to work on a fix for this issue.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Aug 14, 07:53 AEST
Investigating - ANZ Transactive - Global
Start Time: 14/08/2025 06:40 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global. ANZ Transactive – Global and associated applications are currently experiencing a service degradation, resulting in the following features being unavailable to customers:

- Commercial cards and TG mobile app
- Alias and Mandates
- SWIFT GPI tracking.

Technology teams are currently investigating impacts and will provide further updates as soon as available.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global

Aug 14, 06:43 AEST
Aug 13, 2025

No incidents reported.

Aug 12, 2025
Resolved - This incident has been resolved.
Aug 12, 13:40 AEST
Investigating - ANZ Transactive - Global
Start Time: 12/08/2025 12:30 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global. Some customers are unable to activate ANZ Digital Key (ADK) tokens. Technology teams are currently investigating impacts and will provide further updates as soon as available.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global

Aug 12, 12:46 AEST
Aug 11, 2025

No incidents reported.

Aug 10, 2025
Completed - The scheduled maintenance has been completed.
Aug 10, 03:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 23:30 AEST
Scheduled - ANZ Transactive - Global and Fileactive Scheduled Change

Start Time: 09/08/2025 23:30 AEST
End Time: 10/08/2025 03:30 AEST

Change Details

ANZ will be performing system maintenance on ANZ Transactive - Global and Fileactive services.

During this period, ANZ Transactive - Global and associated applications will not be available. Fileactive customers will experience delays in file processing and in receiving reply files.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Aug 4, 16:04 AEST
Aug 9, 2025
Completed - The scheduled maintenance has been completed.
Aug 9, 08:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 05:30 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 09/08/2025 01:00 IST (09/08/2025 05:30 AEST)
End Time: 09/08/2025 04:00 IST (09/08/2025 08:30 AEST)

Change Details

ANZ will be undertaking a change to our systems that is not expected to cause any outage to services. However during this period there may be some intermittent payment processing delays as a result of the maintenance.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: India

Aug 8, 13:24 AEST
Aug 8, 2025

No incidents reported.