ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
Balance & Transaction Reporting (BTR) - Intraday Operational
Balance & Transaction Reporting (BTR) - End of Day Operational
Payments - Managed File Transfer (MFT) ? Operational
Payments - API ? Operational
Cheque and Remittance Processing Operational
Austraclear Processing Operational
Real Time Notifications (RTN) Operational
Fileactive - Website - Logon ? Operational
Trade Payable Finance, Invoices and Guarantees Operational
FX Request for Quote (RFQ) - API Operational
Returned Items Operational
Reply/Acknowledgement Files Operational
NPP PayTo Services Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
ANZ Cash Management Central Logon ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Cash Management Central - UI Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
ANZ Cash Asia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - ANZ Limit Management System (LMS) Nov 15, 2025 23:30 - Nov 16, 2025 02:30 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Nov 05, 2025 - 16:26 AEDT
Scheduled - ANZ Limit Management System Scheduled Change

Start Time: 15/11/2025 23:30 AEDT
End Time: 16/11/2025 02:30 AEDT

Change Details

ANZ will be performing system maintenance on the service which manages intraday payment limits for users of ANZ digital channels including ANZ Transactive Global and ANZ Fileactive.

During this period, some payments may experience delays. We apologise for any inconvenience.

Impacted Geographies: Global
Nov 05, 2025 - 16:30 AEDT

ANZ Maintenance Notification - Cashactive - Virtual Account Management (VAM) and Transactive Global - Liquidity Management (LQM) Nov 16, 2025 13:30-20:30 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Nov 06, 2025 - 07:45 AEDT
Scheduled - ANZ Cashactive - Virtual Account Management (VAM) and Transactive Global - Liquidity Management (LQM) Scheduled Change

Start Time: 16/11/2025 13:30 AEDT Date and Time have been updated.
End Time: 16/11/2025 20:30 AEDT Date and Time have been updated.

Change Details

ANZ will be performing system maintenance on ANZ Cashactive - Virtual Account Management (VAM) and Transactive Global - Liquidity Management (LQM) services which will result in an outage.

During this period, users will be unable to access these services. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Nov 04, 2025 - 13:33 AEDT
Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
ANZ Incident Notification - Fileactive Connectivity
Resolved - Service has been restored and we are performing a review of impacted files for remediation.
Nov 4, 09:50 AEDT
Investigating - Fileactive Connectivity
Start Time: 04/11/2025 09:15 AEDT
Resolution Time: 04/11/2025 09:30 AEDT

Incident Details
We are currently investigating an issue impacting ANZ Fileactive. Some Straight-through-processing (STP) users are experiencing intermittent connectivity issues and are unable to process payments and/or receive reply files and transaction reports.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Nov 4, 09:26 AEDT
Nov 3, 2025
ANZ Maintenance Notification - ANZ Liquidity Management & Supplemental Account Services
Completed - The scheduled maintenance has been completed.
Nov 3, 04:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 20:00 AEDT
Scheduled - ANZ Liquidity Management & Supplemental Account Services Scheduled Change

Start Time: 01/11/2025 17:00 SGT/HKT (01/11/2025 20:00 AEDT)
End Time: 03/11/2025 01:30 SGT/HKT (03/11/2025 04:30 AEDT)

Change Details

ANZ will be performing system maintenance on ANZ Liquidity Management & Supplemental Account Services.

During this period, ANZ Liquidity Management & Supplemental Account Services and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, India, Taiwan, Philippines, Vietnam and Indonesia
Oct 30, 15:46 AEDT
Nov 2, 2025

No incidents reported.

Nov 1, 2025
Oct 31, 2025
ANZ Maintenance Notification - Transactive - Global - Foreign Exchange
Completed - The scheduled maintenance has been completed.
Oct 31, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 20:00 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 31/10/2025 20:00 AEDT
End Time: 31/10/2025 22:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage the Foreign Exchange service will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Oct 31, 08:32 AEDT
Oct 30, 2025
ANZ Maintenance Notification - ANZ Cash Management Central
Completed - The scheduled maintenance has been completed.
Oct 30, 21:35 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:30 AEDT
Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 30/10/2025 18:30 AEDT
End Time: 30/10/2025 21:35 AEDT **End time has been updated from 20:30**

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface Reporting, Account Opening and Payments API functionalities may experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Oct 30, 12:12 AEDT
Oct 29, 2025

No incidents reported.

Oct 28, 2025
ANZ Incident Notification - Balance & Transaction Reporting Delays
Resolved - This incident has been resolved.
Oct 28, 08:32 AEDT
Investigating - ANZ Fileactive
Start Time: 28/10/2025 07:30 AEDT
Resolution Time: TBA

Incident Details
Due to an issue in processing the End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting in ANZ Fileactive . Technology teams are monitoring the progress and we will update you with expected delivery times.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Oct 28, 08:19 AEDT
Oct 27, 2025
ANZ Incident Notification - ANZ Cash Management Central (ACMC)
Resolved - This incident has been resolved.
Oct 27, 21:12 AEDT
Investigating - ANZ Cash Management Central
Start Time: 26/10/2025 18:00 AEDT
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Cash Management Central where double-clicking icons in the user interface may result in users receiving a 404 error within the browser window.

Workaround: If this occurs, simply click your browser’s Back button once — this will return you to the intended UI page.

Technology teams are currently investigating a permanent fix and will provide further updates as soon as available.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Oct 26, 18:22 AEDT
ANZ Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
Oct 27, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 23:00 AEDT
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 26/10/2025 23:00 AEDT
End Time: 27/10/2025 01:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Oct 22, 13:52 AEDT
Oct 26, 2025
ANZ Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
Oct 26, 19:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 13:00 AEDT
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 26/10/2025 13:00 AEDT
End Time: 26/10/2025 19:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Oct 23, 14:58 AEDT
ANZ Maintenance Notification - ANZ Cash Management Central
Completed - The scheduled maintenance has been completed.
Oct 26, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 16:00 AEDT
Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 25/10/2025 16:00 AEDT
End Time: 26/10/2025 04:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface Reporting, Account Opening and Payments API functionalities may experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Oct 21, 09:42 AEDT
Oct 25, 2025
ANZ Maintenance Notification - Transactive - Global
Completed - The scheduled maintenance has been completed.
Oct 25, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 04:00 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 25/10/2025 04:00 AEDT
End Time: 25/10/2025 07:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage, ANZ Transactive - Global and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Oct 15, 10:04 AEDT
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