ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Fileactive - Website - Logon ? Operational
Austraclear Services Operational
NPP PayTo Services Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Logon ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
ANZ Cash Management Central Logon ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Cash Management Central - UI Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - Transactive - Global Apr 5, 2025 13:30-18:00 AEDT

ANZ Transactive - Global Scheduled Change

Start Time: 05/04/2025 13:30 AEDT
End Time: 05/04/2025 18:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services.

During this maintenance, Services will be available however there may be intermittent degradation for users between 13:30 and 18:00 AEDT.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Apr 03, 2025 - 17:10 AEDT

ANZ Maintenance Notification - ANZ Cash Management Central Apr 5, 2025 18:00-23:00 AEDT

ANZ Cash Management Central Scheduled Change

Start Time: 05/04/2025 18:00 AEDT
End Time: 05/04/2025 23:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface and API functionalities will experience reduced performance or availability. Some tasks, including account opening, payment processing and report generation may take longer than usual to complete. However, services will still be available.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Posted on Mar 31, 2025 - 09:26 AEDT
Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
ANZ Incident Notification - Transactive - Trade
Resolved - The root cause for this issue has been identified and a fix will be deployed later this week.

Customers are advised to continue to access the ANZ Transactive Trade application directly.
Apr 1, 14:18 AEDT
Update - Remediation activities required additional testing overnight before being deployed, we apologise for the inconvenience.

Customers are advised to continue to access the ANZ Transactive Trade application directly.

Please refer back to Status Page for further updates.
Apr 1, 08:34 AEDT
Identified - Remediation activities are still ongoing, we apologise for the inconvenience.

Customers are advised to continue to access the ANZ Transactive Trade application directly.

Please refer back to Status Page for further updates.
Mar 31, 15:53 AEDT
Investigating - ANZ Transactive - Trade
Start Time: 31/03/2025 12:00 AEDT
Resolution Time: TBA

Incident Details

Users are unable to view items in the Trade Finance menu on ANZ Transactive - Global to view and perform Trade Finance functions. Customers are advised they can view and approve trades when they access the ANZ Transactive Trade application directly.

We have identified the issue and support teams are currently working on the remediation activities.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Mar 31, 14:15 AEDT
ANZ Incident Notification - Balance & Transaction Reporting Delays
Resolved - ANZ Fileactive
Start Time: 01/04/2025 06:00 AEDT/ 08:00 NZT
Resolution Time: 01/04/2025 13:53 AEDT/ 15:53 NZT

Please be advised the New Zealand Balance and Transaction Reporting files have been successfully delivered and the incident is now resolved.

We apologise for the inconvenience.
Apr 1, 14:13 AEDT
Update - We are continuing to address the remediation of the issue. Please refer back to Status Page for further updates.

Impacted Geographies: New Zealand Domiciled accounts
Apr 1, 12:12 AEDT
Update - We are still working through the remediation of the issue. Please refer back to Status Page for further updates.

Impacted Geographies: New Zealand Domiciled accounts
Apr 1, 10:08 AEDT
Identified - We note the delay is also impacting New Zealand account reporting on ANZ Cashactive Fusion services.

The Balance and Transaction Reporting is available on ANZ Transactive - Global.

Technology teams are currently working on remediating the issue to process the files. Further updates will be provided.
Apr 1, 07:45 AEDT
Investigating - ANZ Fileactive
Start Time: 01/04/2025 06:00 AEDT (08:00 NZT)
Resolution Time: TBA

Incident Details
Due to an issue in processing the New Zealand End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting for New Zealand domiciled NZD accounts in ANZ Fileactive. Technology teams are monitoring the progress and we will update you with expected delivery times.

The Australian domiciled AUD Balance and Transaction Reporting is fully operational.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies:New Zealand
Apr 1, 07:13 AEDT
Mar 31, 2025
ANZ Incident Notification - ANZ Cash Management Central - Reporting Delay
Resolved - This incident has been resolved.
Mar 31, 14:27 AEDT
Investigating - ANZ Cash Management Central
Start Time: 31/03/2025 13:05 AEDT
Resolution Time: TBA

Incident Details
Please be advised we are currently experiencing an issue with ANZ Cash Management Central UI, which is preventing reports from being generated. We apologise for the inconvenience.

Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Mar 31, 13:14 AEDT
ANZ Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
Mar 31, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 23:00 AEDT
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 30/03/2024 23:00 AEDT
End Time: 31/03/2024 02:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's, NPP PayTo Services and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 18, 13:47 AEDT
Mar 30, 2025
ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
Mar 30, 13:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 07:00 AEDT
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 30/03/2025 07:00 AEDT
End Time: 30/03/2025 13:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 26, 11:36 AEDT
Mar 29, 2025
ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
Mar 29, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 18:00 AEDT
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 29/03/2025 18:00 AEDT
End Time: 29/03/2025 22:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 26, 11:33 AEDT
ANZ Maintenance Notification - Transactive - Global
Completed - The scheduled maintenance has been completed.
Mar 29, 11:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 07:30 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 29/03/2025 07:30 AEDT
End Time: 29/03/2025 11:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services.

During this maintenance, Services will be available however there may be intermittent degradation for users between 07:30 and 11:30 AEDT.

Please ensure you complete your banking activities prior to this maintenance. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 18, 08:58 AEDT
Mar 28, 2025
ANZ Maintenance Notification - Transactive - Global
Completed - The scheduled maintenance has been completed.
Mar 28, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:30 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 28/03/2025 21:30 AEDT
End Time: 28/03/2025 22:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage, ANZ Transactive - Global outward payment processing for Hong Kong and Singapore will be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Hong Kong and Singapore
Mar 26, 13:39 AEDT
Mar 27, 2025

No incidents reported.

Mar 26, 2025
ANZ Maintenance Notification - Transactive - Global and Fileactive Foreign Exchange Rates
Completed - The scheduled maintenance has been completed.
Mar 26, 20:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 AEDT
Scheduled - ANZ Transactive - Global and Fileactive Scheduled Change - Foreign Exchange services

Start Time: 26/03/2025 20:00 AEDT
End Time: 26/03/2024 20:30 AEDT

Change Details

ANZ will be undertaking a change to our systems, which will impact users ability to book and accept foreign exchange rates in Hong Kong and Singapore. ANZ Transactive - Global users will be unable to accept and use FX rates to complete payments. ANZ Fileactive customers will not receive FX rates and payments will be rejected.

We apologise for any inconvenience.

Impacted Geographies: Hong Kong and Singapore
Mar 26, 17:04 AEDT
Mar 25, 2025
ANZ Maintenance Notification - ANZ Cash Management Central - Start Of Day Reporting Delay
Resolved - This incident has been resolved.
Mar 25, 12:08 AEDT
Update - We are still working on remediation for the impacted customer.

Please refer back to Status Page for further updates.
Mar 25, 10:48 AEDT
Update - The issue has been identified and has been revised to a partial outage. Technology teams are currently working on remediating and reprocessing the Start of Day reporting for impacted customers.

Please refer back to Status Page for further updates.
Mar 25, 09:06 AEDT
Investigating - ANZ Cash Management Central
Start Time: 25/03/2025 07:30 AEDT
Resolution Time: 25/03/2025 12:05 AEDT

Incident Details
Please be advised the ANZ Cash Management Central Start of Day (SoD) reporting has been delayed this morning.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Mar 25, 08:44 AEDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025
ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
Mar 23, 16:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 AEDT
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 23/03/2025 00:00 AEDT
End Time: 23/03/2025 16:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 18, 08:47 AEDT
ANZ Maintenance Notification - Transactive Global
Completed - The scheduled maintenance has been completed.
Mar 23, 00:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:30 AEDT
Scheduled - ANZ Transactive Global Scheduled Change

Start Time: 22/03/2025 14:30 AEDT
End Time: 23/03/2025 00:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global Administration and Self Service functions which will result in an outage.

During the outage, ANZ Transactive - Global - Administration and Self Service Functions will not be available. This will affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global
Mar 18, 15:47 AEDT
Mar 22, 2025
ANZ Maintenance Notification - ANZ Cash Management Central
Completed - The scheduled maintenance has been completed.
Mar 22, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:00 AEDT
Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 22/03/2025 18:00 AEDT
End Time: 22/03/2025 23:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface and API functionalities will experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Mar 12, 15:25 AEDT
ANZ Maintenance Notification - ANZ Liquidity Management & Supplemental Account Services
Completed - The scheduled maintenance has been completed.
Mar 22, 22:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:30 AEDT
Scheduled - ANZ Liquidity Management & Supplemental Account Services Scheduled Change

Start Time: 22/03/2025 14:30 AEDT
End Time: 22/03/2025 22:30 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Liquidity Management & Supplemental Account Services.

During this period, ANZ Liquidity Management & Supplemental Account Services and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, India, Taiwan, Philippines, Vietnam and Indonesia
Mar 17, 15:05 AEDT
ANZ Maintenance Notification - Transactive - Cash Asia
Completed - The scheduled maintenance has been completed.
Mar 22, 15:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:30 AEDT
Scheduled - ANZ Transactive - Cash Asia Scheduled Change

Start Time: 22/03/2025 10:30 AEDT
End Time: 22/03/2025 15:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Cash Asia services which will result in an outage.

During the outage, ANZ Transactive - Cash Asia and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, Vietnam, India, Philippines, Taiwan, Indonesia
Mar 19, 14:42 AEDT
ANZ Incident Notification - Fileactive API
Resolved - This incident has been resolved.
Mar 22, 12:22 AEDT
Update - We are continuing to monitor for any further issues.
Mar 22, 11:58 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 11:54 AEDT
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 10:37 AEDT
Update - We are continuing to investigate this issue.
Mar 22, 09:33 AEDT
Investigating - ANZ Fileactive
Start Time: 22/03/2025 09:00 AEDT
Resolution Time: TBA

Incident Details
We are currently investigating an issue impacting Fileactive API customers. Customers using API's are currently experiencing timeouts on API calls for various requests.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Mar 22, 09:31 AEDT
Mar 21, 2025

No incidents reported.

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