ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global Operational
ANZ Transactive – Global Logon Operational
Accounts Balance & Transactions - Statements Operational
Commercial Cards Operational
Service Requests Operational
Payments Operational
Liquidity Management Operational
ANZ Transactive – Global mobile Operational
Foreign Exchange Operational
ANZ Fileactive Operational
Balance & Transaction Reporting (BTR) - Intraday Operational
Balance & Transaction Reporting (BTR) - End of Day Operational
Payments - Managed File Transfer (MFT) Operational
Payments - API Operational
Cheque and Remittance Processing Operational
Austraclear Processing Operational
Real Time Notifications (RTN) Operational
Fileactive - Website - Logon Operational
Trade Payable Finance, Invoices and Guarantees Operational
FX Request for Quote (RFQ) - API Operational
Returned Items Operational
Reply/Acknowledgement Files Operational
NPP PayTo Services Operational
ANZ Cashactive Operational
ANZ Cashactive Virtual Operational
ANZ Cashactive Control Operational
ANZ Virtual Account Management (VAM) Operational
ANZ Cashactive Fusion Operational
Start of Day Processing Operational
API Gateway Operational
ANZ Cashactive - Logon Operational
ANZ Cash Management Central Operational
ANZ Cash Management Central Logon Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Cash Management Central - UI Operational
Balance & Transaction Reporting (BTR) - Intraday Operational
ANZ Transactive - Trade/ APEA Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting Operational
Trade Finance payment processing Operational
Payments Processing Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service Operational
ANZ Commercial Cards Processing Operational
ANZ Cash Asia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - Transactive - Global & Fileactive Jan 31, 2026 23:00 - Feb 1, 2026 06:00 AEDT

ANZ Transactive - Global & Fileactive Scheduled Change

Start Time: 31/01/2026 23:00 AEDT
End Time: 01/02/2026 06:00 AEDT
**Please note this is an updated time for the change - rescheduled from 24/1 to 31/1**

Change Details

ANZ will be performing system maintenance on the NPP Service. During the maintenance period, customer initiated outward OSKO payments from ANZ Transactive Global and Fileactive will not be processed. Inward OSKO and NPP PayTo services are not impacted.

Please ensure you have completed your banking prior to this maintenance.

Impacted Geographies: Australia
Posted on Jan 22, 2026 - 13:15 AEDT

ANZ Maintenance Notification - Fileactive Jan 31, 2026 23:00 - Feb 1, 2026 02:00 AEDT

ANZ Fileactive Scheduled Change

Start Time: 31/01/2026 23:00 AEDT
End Time: 01/02/2026 02:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Jan 28, 2026 - 06:20 AEDT
Jan 30, 2026

No incidents reported today.

Jan 29, 2026
ANZ Incident Notification - Australian Direct Entry Payment Processing
Resolved - This incident has been resolved.
Jan 29, 20:04 AEDT
Update - Delay in processing some inbound and outbound payments scheduled for 27 January

The Reserve Bank of Australia (RBA) experienced a technical issue on Tuesday 27th January, this has impacted the processing of some payments using the direct entry system. The RBA has confirmed the issue has been resolved.

Outbound direct entry payments
There are a small number of outward payments from ANZ accounts to other financial institutions accounts which will be credited to the beneficiary during Thursday 29th January

Inbound direct entry payments
Some payments to ANZ accounts from other financial institutions processed via direct entry have not been completed by close of business on 28 January. Remaining payments will be credited to ANZ accounts during Thursday 29th January.

We recognise and apologise for the inconvenience caused to our customers.
Jan 29, 10:46 AEDT
Update - Delay in processing some inbound and outbound payments scheduled for 27 January

Due to an industry wide issue impacting incoming and outgoing payments to ANZ, processed using the RBA's direct entry systems, some payments that should have been processed on 27 January were not successfully completed. The cause of the issue has been resolved, and we are working through the backlog of queued inbound and outbound transaction files to ensure that data is complete and not duplicated.

Outbound direct entry payments
Payments from ANZ accounts to other financial institutions are largely processed. There are a small number of outward payments from ANZ accounts to other financial institutions accounts still to be completed. We are currently reviewing the outstanding transactions and will provide further information on Thursday morning (29 January 2026).

Inbound direct entry payments
Some payments to ANZ accounts from other financial institutions processed via direct entry have not been processed completed by close of business on 28 January. We continue to review and validate these files with industry participants to ensure the data is correct. We will provide more information on Thursday morning (29 January 2026).

We recognise and apologise for the inconvenience caused to our customers.
Jan 28, 21:59 AEDT
Update - ANZ is working with our Industry participants to reconcile and process the outstanding Inward and Outward Direct Entry payments caused by the industry-wide incident. There is no action to be undertaken by customers and we will provide further updates on the status of remediation activities and outstanding processing as soon as it is available.

The issue has been technically resolved and Direct Entry processing is operating as expected since the evening of 27 January 2026.
Jan 28, 17:26 AEDT
Update - We are continuing to work with the other industry participants to reconcile the delayed inward and outward Direct Entry payment settlements impacted from 27 January. Please do not attempt to resend payments already initiated.

Direct Entry payments processed on 28 January are not impacted.
Jan 28, 13:55 AEDT
Investigating - Industry Wide Direct Entry payment processing

Start Time: 27/01/2026 10:00 AEDT
End Time: 29/01/2026 19:00 AEDT

Change Details
Please be advised that there have been delays in the processing of Australian Direct Entry payments as a result of an industry-wide payment exchange incident on 27 January 2026. An industry reconciliation process is being undertaken and further updates will be provided. If you have experienced payment processing delays, please DO NOT resend payments.

Impacted Geographies: Australia
Jan 28, 10:32 AEDT
Jan 28, 2026
ANZ Incident Notification - ANZ Fileactive Balance & Transaction Reporting Delays
Resolved - This incident has been resolved.
Jan 28, 12:12 AEDT
Update - We are continuing to investigate this issue.
Jan 28, 08:19 AEDT
Investigating - ANZ Fileactive
Start Time: 28/01/2026 05:50 AEST
Resolution Time: 28/01/2026 11:50 AEST

Incident Details
Due to an issue in processing the End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting in ANZ Fileactive for Australian domiciled AUD accounts. Technology teams are monitoring the progress and we will update you with expected delivery times.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Jan 28, 06:11 AEDT
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
ANZ Maintenance Notification - ANZ Liquidity Management & Supplemental Account Services Portal
Completed - The scheduled maintenance has been completed.
Jan 24, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 15:00 AEDT
Scheduled - ANZ Liquidity Management & Supplemental Account Services Scheduled Change

Start Time: 24/01/2026 12:00 SGT/HKT (24/01/2026 15:00 AEDT)
End Time: 24/01/2026 15:00 SGT/HKT (24/01/2026 18:00 AEDT)

Change Details

ANZ will be performing system maintenance on ANZ Liquidity Management and Supplemental Account services which will result in an outage.

During this period, ANZ Liquidity Management and Supplemental Account Services portals will be unavailable. However, the applications will continue to process transactions without interruption.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jan 21, 09:59 AEDT
Jan 23, 2026
ANZ Maintenance Notification - Cashactive - Control and Virtual
Completed - The scheduled maintenance has been completed.
Jan 23, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 19:00 AEDT
Scheduled - ANZ Cashactive - Control AU and Virtual AU Scheduled Change

Start Time: 23/01/2026 19:00 AEDT
End Time: 23/01/2026 22:00 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Cashactive - Control and Virtual AU services which will result in an outage. Cashactive API's will also be unavailable.

During this period, users will be unable to access the services. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia
Jan 19, 09:52 AEDT
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026
ANZ Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
Jan 19, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 AEDT
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 18/1/2026 23:00 AEDT
End Time: 19/01/2026 00:00 AEDT (duration 1 hour)

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jan 16, 16:16 AEDT
Jan 18, 2026
Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

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