ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
Balance & Transaction Reporting (BTR) - Intraday Operational
Balance & Transaction Reporting (BTR) - End of Day Operational
Payments - Managed File Transfer (MFT) ? Operational
Payments - API ? Operational
Cheque and Remittance Processing Operational
Austraclear Processing Operational
Real Time Notifications (RTN) Operational
Fileactive - Website - Logon ? Operational
Trade Payable Finance, Invoices and Guarantees Operational
FX Request for Quote (RFQ) - API Operational
Returned Items Operational
Reply/Acknowledgement Files Operational
NPP PayTo Services Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
ANZ Cash Management Central Logon ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Cash Management Central - UI Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
ANZ Cash Asia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - Transactive - Global Oct 25, 2025 04:00-07:00 AEDT

ANZ Transactive - Global Scheduled Change

Start Time: 25/10/2025 04:00 AEDT
End Time: 25/10/2025 07:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage, ANZ Transactive - Global and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Oct 15, 2025 - 10:04 AEDT
Oct 21, 2025

No incidents reported today.

Oct 20, 2025
ANZ Maintenance Notification - ANZ Cash Management Central
Completed - The scheduled maintenance has been completed.
Oct 20, 05:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:30 AEDT
Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 19/10/2025 21:30 AEDT
End Time: 20/10/2025 05:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in an outage.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia
Oct 16, 11:50 AEDT
ANZ Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
Oct 20, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 AEDT
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 19/10/2025 23:00 AEDT
End Time: 20/10/2025 02:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Oct 7, 13:42 AEDT
Oct 19, 2025
ANZ Maintenance Notification - Planned NZ Payment Industry Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:30 AEDT
Scheduled - Planned NZ Payment Industry Maintenance

Start Time: 18/10/2025 23:30 NZDT
End Time: 19/10/2025 17:00 NZDT

Change Details

Due to planned Industry Maintenance please be advised, Payments made to and from other banks between 23:30 NZDT Saturday 18th October and 17:00 NZDT Sunday 19th October will experience processing delays.

Payments made between ANZ accounts during this time will not be affected.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience caused.

Impacted Geographies: New Zealand (Domestic Payments Only)
Oct 7, 13:09 AEDT
Oct 18, 2025
ANZ Maintenance Notification - Transactive - Global
Completed - The scheduled maintenance has been completed.
Oct 18, 19:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:30 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 18/10/2025 14:30 AEDT
End Time: 18/10/2025 19:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global Administration and Self Service functions which will result in an outage.

During the outage, ANZ Transactive - Global - Administration and Self Service Functions will not be available. This will affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global
Oct 15, 09:47 AEDT
Oct 17, 2025
ANZ Maintenance Notification - Fileactive, Cashactive and Cash Management Central
Completed - The scheduled maintenance has been completed.
Oct 17, 23:58 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:30 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 13:45 AEDT
Scheduled - ANZ Fileactive, Cashactive and Cash Management Central Scheduled Change

Start Time: 17/10/2025 22:30 AEDT
End Time: 18/10/2025 00:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive, Cashactive and Cash Management Central services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Oct 16, 16:34 AEDT
ANZ Incident Notification - ANZ Cash Management Central - Start Of Day Reporting Delay
Resolved - This incident has been resolved.
Oct 17, 11:59 AEDT
Investigating - ANZ Cash Management Central
Start Time: 17/10/2025 08:00 AEDT
Resolution Time: TBA

Incident Details
Please be advised the ANZ Cash Management Central Start of Day (SoD) reporting has been delayed this morning.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Oct 17, 08:14 AEDT
Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
ANZ Incident Notification - Transactive - Global - Nostro Accounts
Resolved - This incident has been resolved.
Oct 14, 15:31 AEDT
Investigating - ANZ Transactive - Nostro Accounts
Start Time: 13/10/2025 07:40 AEDT
Resolution Time: TBA

Incident Details
ANZ Transactive - Global customers who have access to their Nostro accounts are not able to view their "Today's" transactions. The reporting for Monday, 13th October 2025 is now available, however Today's transactions are not visible.

Workaround: Today's transactions can be viewed in the Real Time Payments tab which can be used to reconcile your accounts. If you require more information about the transaction, you can click into the transaction.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Oct 14, 13:49 AEDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025
ANZ Maintenance Notification - Transactive - Global
Completed - The scheduled maintenance has been completed.
Oct 11, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:00 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 11/10/2025 09:00 AEDT
End Time: 11/10/2025 10:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage, ANZ Transactive - Global and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Oct 8, 10:38 AEDT
ANZ Maintenance Notification - Transactive - Global
Completed - The scheduled maintenance has been completed.
Oct 11, 09:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:30 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 11/10/2025 06:30 AEDT (01:00 IST)
End Time: 11/10/2025 09:30 AEDT (04:00 IST)

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage for Indian payment processing.

Users are advised to not initiate Indian payments during the outage window. We apologise for any inconvenience.

Impacted Geographies: India
Oct 9, 17:06 AEDT
Oct 10, 2025
ANZ Maintenance Notification - Cashactive - Control and Virtual
Completed - The scheduled maintenance has been completed.
Oct 10, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 19:00 AEDT
Scheduled - ANZ Cashactive - Control AU and Virtual AU Scheduled Change

Start Time: 10/10/2025 19:00 AEDT
End Time: 10/10/2025 22:00 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Cashactive - Control and Virtual AU services which will result in an outage. Cashactive API's will also be unavailable.

During this period, users will be unable to access the services. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia
Oct 7, 13:32 AEDT
Oct 9, 2025

No incidents reported.

Oct 8, 2025
ANZ Incident Notification - Balance & Transaction Reporting Delays
Resolved - This incident has been resolved.
Oct 8, 09:13 AEDT
Investigating - ANZ Fileactive
Start Time: 08/10/2025 08:30 AEST
Resolution Time: 09:10 AEDT

Incident Details
Due to an issue in processing the End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting in ANZ Fileactive . Technology teams are monitoring the progress and we will update you with expected delivery times.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia and New Zealand
Oct 8, 08:31 AEDT
Oct 7, 2025

No incidents reported.

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