ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Fileactive - Website - Logon ? Operational
Austraclear Services Operational
NPP PayTo Services Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Logon ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
ANZ Cash Management Central Logon ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Cash Management Central - UI Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - Fileactive Jun 14, 2025 23:00 - Jun 15, 2025 02:00 AEST

ANZ Fileactive Scheduled Change

Reference Number: CHG0953575 (rescheduled from 01/06/2025)
Start Time: 14/06/2025 23:00 AEST
End Time: 15/06/2025 02:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Fileactive, Cashactive, Cash Management Central, NPP and PayTo APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Jun 03, 2025 - 15:09 AEST
Jun 11, 2025

No incidents reported today.

Jun 10, 2025
ANZ Incident Notification - Transactive Global
Resolved - This incident has been resolved.
Jun 10, 15:07 AEST
Update - We are continuing to investigate this issue.

We apologise for the inconvenience. Please refer back to Status Page for further updates.
Jun 10, 13:07 AEST
Update - We are continuing to investigate this issue.
Jun 10, 12:04 AEST
Investigating - ANZ Transactive Global
Start Time: 10/06/2025 10:45 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an issue impacting the performance of functions in ANZ Transactive - Global. Some users may experience intermittent slowness in logging on and other functions, including payment creation and approval.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Jun 10, 11:12 AEST
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025
ANZ Maintenance Notification - Transactive Global
Completed - The scheduled maintenance has been completed.
Jun 7, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 08:00 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

UPDATE - Please note there has been a change to the date and time for the below upcoming Transactive - Global scheduled maintenance. With the new date and time being:

Start Time: 07/06/2025 08:00 AEST
End Time: 07/06/2025 12:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global and Self Service functions.

During this time, all functions within ANZ Transactive - Global and Self Service may experience performance degradation.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Global
May 26, 14:01 AEST
Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
ANZ Incident Notification - Transactive - Global, Cash Asia, Fileactive BTR and Transactive Trade/ APEA
Resolved - Please be advised that the issue with Intraday Balance and Transaction Reporting has now stabilised.

Technology teams are continuing to monitor and perform hyper-care across services impacted by the incident.

All services are operational and incident is resolved.

Resolution Time: 02/06/2025 06:30 AEST
Jun 2, 07:06 AEST
Update - We are continuing to monitor the intermittent issues intraday balance and transaction reporting and apologise for the inconvenience.
Jun 1, 21:39 AEST
Update - We are continuing to work on a fix for this issue.
Jun 1, 18:42 AEST
Update - We are continuing to observe intermittent issues with intraday Balance and Transaction Reporting and teams are reviewing.

Please refer back to Status Page for updates.
Jun 1, 15:07 AEST
Update - Please be advised ANZ Transactive - Cash Asia service was restored at 11:05 AEST.

We are observing reoccurance of an issue impacting the processing and delivery of intraday Balance and Transaction Reporting via ANZ Fileactive. Technology teams are currently assessing this issue and we will provide further updates as soon as they are available.
Jun 1, 11:44 AEST
Identified - Please be advised we have restored a number of the services, including ANZ Transactive - Global, Transactive Trade/ APEA and Intraday Balance and Transaction Reporting.

Technology teams are working on restoring ANZ Transactive Cash Asia service.

We apologise for the inconvenience and will provide further updates as soon as they become available.
Jun 1, 08:13 AEST
Update - We are continuing to investigate this issue.
Jun 1, 03:42 AEST
Update - We are continuing to investigate this issue.
May 31, 23:46 AEST
Update - Please be advised we are continuing to investugate the issue. Currently we are aware of the following impacts:
ANZ Transactive Global - logon and applications are unavailable to perform banking functions.
ANZ Fileactive - the Intraday Balance and Transaction Reporting may be delayed.
ANZ Transactive Trade - Trade payment processing is impacted.
ANZ Transactive Cash Asia - access to perform functions is unavailable.

Please refer to Status Page for further updates.
May 31, 22:30 AEST
Investigating - ANZ Transactive - Global
Start Time: 31/05/2025 21:20 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global. Users are unable to login to ANZ Transactive - Global and associated applications and perform banking functions. Technology teams are currently investigating impacts and will provide further updates as soon as available.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
May 31, 21:25 AEST
Jun 1, 2025
ANZ Maintenance Notification - OSKO payments (NPP)
Completed - The scheduled maintenance has been completed.
Jun 1, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 01:00 AEST
Scheduled - ANZ OSKO payments Scheduled Change

Start Time: 01/06/2025 01:00 AEST
End Time: 01/06/2025 06:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ OSKO payments (NPP) services which will result in an outage.

During the outage, OSKO payments may be delayed or rejected.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia
May 29, 12:41 AEST
May 31, 2025
ANZ Maintenance Notification - Transactive Global
Completed - The scheduled maintenance has been completed.
May 31, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 14:00 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 31/05/2025 14:00 AEST
End Time: 31/05/2025 19:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global Administration and Self Service functions which will result in an outage.

During the outage, ANZ Transactive - Global - Administration and Self Service Functions will not be available. This will affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global
May 27, 11:15 AEST
ANZ Maintenance Notification - ANZ Cash Management Central
Completed - The scheduled maintenance has been completed.
May 31, 17:10 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 10:15 AEST
Scheduled - ANZ Cash Management Central Scheduled Change

Reference Number: CHG0958524 (rescheduled CHG0940210 dated 25/05/2025)
Start Time: 31/05/2025 10:15 AEST
End Time: 31/05/2025 17:10 AEST

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface Reporting, Account Opening and Payments API functionalities may experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
May 28, 17:41 AEST
May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

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