ANZ Digital Services Status

ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational

Degraded Performance

Partial Outage

Major Outage

Under Maintenance

All Systems Operational

ANZ Transactive - Global Operational

ANZ Transactive – Global Logon Operational

Accounts Balance & Transactions - Statements Operational

Commercial Cards Operational

Service Requests Operational

Payments Operational

Liquidity Management Operational

ANZ Transactive – Global mobile Operational

Foreign Exchange Operational

ANZ Fileactive Operational

File Processing Operational

API Gateway Operational

Balance & Transaction Reporting Operational

ANZ Fileactive - Website - Logon Operational

Austraclear Services Operational

NPP PayTo Services Operational

ANZ Transactive - Cash Asia Operational

ANZ Transactive – Cash Asia Logon Operational

Payments Operational

Account Statement and Other Reporting Operational

ANZ Cashactive Operational

ANZ Cashactive Virtual Operational

ANZ Cashactive Control Operational

ANZ Virtual Account Management (VAM) Operational

ANZ Cashactive Fusion Operational

Start of Day Processing Operational

API Gateway Operational

ANZ Cashactive - Logon Operational

ANZ Cash Management Central Operational

ANZ Cash Management Central Logon Operational

Client Money Management Operational

Start Of Day Processng Operational

API Gateway Operational

ANZ Cash Management Central - UI Operational

ANZ Transactive - Trade/ APEA Operational

ANZ Transactive Trade - Logon Operational

Trade Finance and Reporting Operational

Trade Finance payment processing Operational

Payments Processing Operational

ANZ Institutional Data and Analytics Operational

Data Insights Operational

Fees and Charges Operational

Other Services Operational

Customer Service Centre IVR service Operational

ANZ Commercial Cards Processing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - ANZ Cash Management Central Apr `5`, `2025` `18:00`-`23:00` AEDT

ANZ Cash Management Central Scheduled Change

Start Time: 05/04/2025 18:00 AEDT
End Time: 05/04/2025 23:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface and API functionalities will experience reduced performance or availability. Some tasks, including account opening, payment processing and report generation may take longer than usual to complete. However, services will still be available.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Posted on Mar 31, 2025 - 09:26 AEDT

Past Incidents

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

ANZ Incident Notification - Transactive - Trade

Resolved - The root cause for this issue has been identified and a fix will be deployed later this week.

Customers are advised to continue to access the ANZ Transactive Trade application directly.
Apr 1, 14:18 AEDT

Update - Remediation activities required additional testing overnight before being deployed, we apologise for the inconvenience.

Customers are advised to continue to access the ANZ Transactive Trade application directly.

Please refer back to Status Page for further updates.
Apr 1, 08:34 AEDT

Identified - Remediation activities are still ongoing, we apologise for the inconvenience.

Customers are advised to continue to access the ANZ Transactive Trade application directly.

Please refer back to Status Page for further updates.
Mar 31, 15:53 AEDT

Investigating - ANZ Transactive - Trade
Start Time: 31/03/2025 12:00 AEDT
Resolution Time: TBA

Incident Details

Users are unable to view items in the Trade Finance menu on ANZ Transactive - Global to view and perform Trade Finance functions. Customers are advised they can view and approve trades when they access the ANZ Transactive Trade application directly.

We have identified the issue and support teams are currently working on the remediation activities.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Mar 31, 14:15 AEDT

ANZ Incident Notification - Balance & Transaction Reporting Delays

Resolved - ANZ Fileactive
Start Time: 01/04/2025 06:00 AEDT/ 08:00 NZT
Resolution Time: 01/04/2025 13:53 AEDT/ 15:53 NZT

Please be advised the New Zealand Balance and Transaction Reporting files have been successfully delivered and the incident is now resolved.

We apologise for the inconvenience.
Apr 1, 14:13 AEDT

Update - We are continuing to address the remediation of the issue. Please refer back to Status Page for further updates.

Impacted Geographies: New Zealand Domiciled accounts
Apr 1, 12:12 AEDT

Update - We are still working through the remediation of the issue. Please refer back to Status Page for further updates.

Impacted Geographies: New Zealand Domiciled accounts
Apr 1, 10:08 AEDT

Identified - We note the delay is also impacting New Zealand account reporting on ANZ Cashactive Fusion services.

The Balance and Transaction Reporting is available on ANZ Transactive - Global.

Technology teams are currently working on remediating the issue to process the files. Further updates will be provided.
Apr 1, 07:45 AEDT

Investigating - ANZ Fileactive
Start Time: 01/04/2025 06:00 AEDT (08:00 NZT)
Resolution Time: TBA

Incident Details
Due to an issue in processing the New Zealand End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting for New Zealand domiciled NZD accounts in ANZ Fileactive. Technology teams are monitoring the progress and we will update you with expected delivery times.

The Australian domiciled AUD Balance and Transaction Reporting is fully operational.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies:New Zealand
Apr 1, 07:13 AEDT

Mar 31, 2025

ANZ Incident Notification - ANZ Cash Management Central - Reporting Delay

Resolved - This incident has been resolved.
Mar 31, 14:27 AEDT

Investigating - ANZ Cash Management Central
Start Time: 31/03/2025 13:05 AEDT
Resolution Time: TBA

Incident Details
Please be advised we are currently experiencing an issue with ANZ Cash Management Central UI, which is preventing reports from being generated. We apologise for the inconvenience.

Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Mar 31, 13:14 AEDT

ANZ Maintenance Notification - Fileactive

Completed - The scheduled maintenance has been completed.
Mar 31, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 23:00 AEDT

Scheduled - ANZ Fileactive Scheduled Change

Start Time: 30/03/2024 23:00 AEDT
End Time: 31/03/2024 02:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's, NPP PayTo Services and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 18, 13:47 AEDT

Mar 30, 2025

ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA

Completed - The scheduled maintenance has been completed.
Mar 30, 13:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 07:00 AEDT

Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 30/03/2025 07:00 AEDT
End Time: 30/03/2025 13:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 26, 11:36 AEDT

Mar 29, 2025

ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA

Completed - The scheduled maintenance has been completed.
Mar 29, 22:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 18:00 AEDT

Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 29/03/2025 18:00 AEDT
End Time: 29/03/2025 22:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 26, 11:33 AEDT

ANZ Maintenance Notification - Transactive - Global

Completed - The scheduled maintenance has been completed.
Mar 29, 11:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 07:30 AEDT

Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 29/03/2025 07:30 AEDT
End Time: 29/03/2025 11:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services.

During this maintenance, Services will be available however there may be intermittent degradation for users between 07:30 and 11:30 AEDT.

Please ensure you complete your banking activities prior to this maintenance. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 18, 08:58 AEDT

Mar 28, 2025

ANZ Maintenance Notification - Transactive - Global

Completed - The scheduled maintenance has been completed.
Mar 28, 22:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:30 AEDT

Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 28/03/2025 21:30 AEDT
End Time: 28/03/2025 22:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage, ANZ Transactive - Global outward payment processing for Hong Kong and Singapore will be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Hong Kong and Singapore
Mar 26, 13:39 AEDT

Mar 27, 2025

No incidents reported.

Mar 26, 2025

ANZ Maintenance Notification - Transactive - Global and Fileactive Foreign Exchange Rates

Completed - The scheduled maintenance has been completed.
Mar 26, 20:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 AEDT

Scheduled - ANZ Transactive - Global and Fileactive Scheduled Change - Foreign Exchange services

Start Time: 26/03/2025 20:00 AEDT
End Time: 26/03/2024 20:30 AEDT

Change Details

ANZ will be undertaking a change to our systems, which will impact users ability to book and accept foreign exchange rates in Hong Kong and Singapore. ANZ Transactive - Global users will be unable to accept and use FX rates to complete payments. ANZ Fileactive customers will not receive FX rates and payments will be rejected.

We apologise for any inconvenience.

Impacted Geographies: Hong Kong and Singapore
Mar 26, 17:04 AEDT

Mar 25, 2025

ANZ Maintenance Notification - ANZ Cash Management Central - Start Of Day Reporting Delay

Resolved - This incident has been resolved.
Mar 25, 12:08 AEDT

Update - We are still working on remediation for the impacted customer.

Please refer back to Status Page for further updates.
Mar 25, 10:48 AEDT

Update - The issue has been identified and has been revised to a partial outage. Technology teams are currently working on remediating and reprocessing the Start of Day reporting for impacted customers.

Please refer back to Status Page for further updates.
Mar 25, 09:06 AEDT

Investigating - ANZ Cash Management Central
Start Time: 25/03/2025 07:30 AEDT
Resolution Time: 25/03/2025 12:05 AEDT

Incident Details
Please be advised the ANZ Cash Management Central Start of Day (SoD) reporting has been delayed this morning.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Mar 25, 08:44 AEDT

Mar 24, 2025

No incidents reported.

Mar 23, 2025

ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA

Completed - The scheduled maintenance has been completed.
Mar 23, 16:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 AEDT

Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 23/03/2025 00:00 AEDT
End Time: 23/03/2025 16:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 18, 08:47 AEDT

ANZ Maintenance Notification - Transactive Global

Completed - The scheduled maintenance has been completed.
Mar 23, 00:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:30 AEDT

Scheduled - ANZ Transactive Global Scheduled Change

Start Time: 22/03/2025 14:30 AEDT
End Time: 23/03/2025 00:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global Administration and Self Service functions which will result in an outage.

During the outage, ANZ Transactive - Global - Administration and Self Service Functions will not be available. This will affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global
Mar 18, 15:47 AEDT

Mar 22, 2025

ANZ Maintenance Notification - ANZ Cash Management Central

Completed - The scheduled maintenance has been completed.
Mar 22, 23:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:00 AEDT

Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 22/03/2025 18:00 AEDT
End Time: 22/03/2025 23:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface and API functionalities will experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Mar 12, 15:25 AEDT

ANZ Maintenance Notification - ANZ Liquidity Management & Supplemental Account Services

Completed - The scheduled maintenance has been completed.
Mar 22, 22:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:30 AEDT

Scheduled - ANZ Liquidity Management & Supplemental Account Services Scheduled Change

Start Time: 22/03/2025 14:30 AEDT
End Time: 22/03/2025 22:30 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Liquidity Management & Supplemental Account Services.

During this period, ANZ Liquidity Management & Supplemental Account Services and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, India, Taiwan, Philippines, Vietnam and Indonesia
Mar 17, 15:05 AEDT

ANZ Maintenance Notification - Transactive - Cash Asia

Completed - The scheduled maintenance has been completed.
Mar 22, 15:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:30 AEDT

Scheduled - ANZ Transactive - Cash Asia Scheduled Change

Start Time: 22/03/2025 10:30 AEDT
End Time: 22/03/2025 15:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Cash Asia services which will result in an outage.

During the outage, ANZ Transactive - Cash Asia and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, Vietnam, India, Philippines, Taiwan, Indonesia
Mar 19, 14:42 AEDT

ANZ Incident Notification - Fileactive API

Resolved - This incident has been resolved.
Mar 22, 12:22 AEDT

Update - We are continuing to monitor for any further issues.
Mar 22, 11:58 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 11:54 AEDT

Identified - The issue has been identified and a fix is being implemented.
Mar 22, 10:37 AEDT

Update - We are continuing to investigate this issue.
Mar 22, 09:33 AEDT

Investigating - ANZ Fileactive
Start Time: 22/03/2025 09:00 AEDT
Resolution Time: TBA

Incident Details
We are currently investigating an issue impacting Fileactive API customers. Customers using API's are currently experiencing timeouts on API calls for various requests.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Mar 22, 09:31 AEDT

Mar 21, 2025

No incidents reported.

Mar 20, 2025

ANZ Incident Notification - Fileactive

Resolved - This incident has been resolved.
Mar 20, 11:29 AEDT

Update - We are continuing to investigate this issue. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Mar 20, 10:48 AEDT

Investigating - Fileactive Connectivity
Start Time: 20/03/2025 09:15 AEDT
Resolution Time: TBA

Incident Details
We are currently investigating an issue impacting ANZ Fileactive. Users attempting to logon to ANZ Fileactive web based interface are experiencing errors.

Technology teams are currently investigating and we apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Mar 20, 09:36 AEDT

Mar 19, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

ANZ Maintenance Notification - ANZ Cash Management Central Apr 5, 2025 18:00-23:00 AEDT

Past Incidents

ANZ Maintenance Notification - ANZ Cash Management Central Apr `5`, `2025` `18:00`-`23:00` AEDT