ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Fileactive - Website - Logon ? Operational
Austraclear Services Operational
NPP PayTo Services Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Logon ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
ANZ Cash Management Central Logon ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - Transactive - Global Mar 28, 2025 21:30-22:00 AEDT

ANZ Transactive - Global Scheduled Change

Start Time: 28/03/2025 21:30 AEDT
End Time: 28/03/2025 22:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage, ANZ Transactive - Global outward payment processing for Hong Kong and Singapore will be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Hong Kong and Singapore
Posted on Mar 26, 2025 - 13:39 AEDT

ANZ Maintenance Notification - Transactive - Global Mar 29, 2025 07:30-11:30 AEDT

ANZ Transactive - Global Scheduled Change

Start Time: 29/03/2025 07:30 AEDT
End Time: 29/03/2025 11:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services.

During this maintenance, Services will be available however there may be intermittent degradation for users between 07:30 and 11:30 AEDT.

Please ensure you complete your banking activities prior to this maintenance. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Mar 18, 2025 - 08:58 AEDT

ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA Mar 29, 2025 18:00-22:00 AEDT

ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 29/03/2025 18:00 AEDT
End Time: 29/03/2025 22:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Mar 26, 2025 - 11:33 AEDT

ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA Mar 30, 2025 07:00-13:00 AEDT

ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 30/03/2025 07:00 AEDT
End Time: 30/03/2025 13:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Mar 26, 2025 - 11:36 AEDT

ANZ Maintenance Notification - Fileactive Mar 30, 2025 23:00 - Mar 31, 2025 02:00 AEDT

ANZ Fileactive Scheduled Change

Start Time: 30/03/2024 23:00 AEDT
End Time: 31/03/2024 02:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's, NPP PayTo Services and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Mar 18, 2025 - 13:47 AEDT
Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
ANZ Maintenance Notification - Transactive - Global and Fileactive Foreign Exchange Rates
Completed - The scheduled maintenance has been completed.
Mar 26, 20:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 AEDT
Scheduled - ANZ Transactive - Global and Fileactive Scheduled Change - Foreign Exchange services

Start Time: 26/03/2025 20:00 AEDT
End Time: 26/03/2024 20:30 AEDT

Change Details

ANZ will be undertaking a change to our systems, which will impact users ability to book and accept foreign exchange rates in Hong Kong and Singapore. ANZ Transactive - Global users will be unable to accept and use FX rates to complete payments. ANZ Fileactive customers will not receive FX rates and payments will be rejected.

We apologise for any inconvenience.

Impacted Geographies: Hong Kong and Singapore
Mar 26, 17:04 AEDT
Mar 25, 2025
ANZ Maintenance Notification - ANZ Cash Management Central - Start Of Day Reporting Delay
Resolved - This incident has been resolved.
Mar 25, 12:08 AEDT
Update - We are still working on remediation for the impacted customer.

Please refer back to Status Page for further updates.
Mar 25, 10:48 AEDT
Update - The issue has been identified and has been revised to a partial outage. Technology teams are currently working on remediating and reprocessing the Start of Day reporting for impacted customers.

Please refer back to Status Page for further updates.
Mar 25, 09:06 AEDT
Investigating - ANZ Cash Management Central
Start Time: 25/03/2025 07:30 AEDT
Resolution Time: 25/03/2025 12:05 AEDT

Incident Details
Please be advised the ANZ Cash Management Central Start of Day (SoD) reporting has been delayed this morning.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Mar 25, 08:44 AEDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025
ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
Mar 23, 16:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 AEDT
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 23/03/2025 00:00 AEDT
End Time: 23/03/2025 16:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 18, 08:47 AEDT
ANZ Maintenance Notification - Transactive Global
Completed - The scheduled maintenance has been completed.
Mar 23, 00:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:30 AEDT
Scheduled - ANZ Transactive Global Scheduled Change

Start Time: 22/03/2025 14:30 AEDT
End Time: 23/03/2025 00:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global Administration and Self Service functions which will result in an outage.

During the outage, ANZ Transactive - Global - Administration and Self Service Functions will not be available. This will affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global
Mar 18, 15:47 AEDT
Mar 22, 2025
ANZ Maintenance Notification - ANZ Cash Management Central
Completed - The scheduled maintenance has been completed.
Mar 22, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:00 AEDT
Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 22/03/2025 18:00 AEDT
End Time: 22/03/2025 23:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface and API functionalities will experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Mar 12, 15:25 AEDT
ANZ Maintenance Notification - ANZ Liquidity Management & Supplemental Account Services
Completed - The scheduled maintenance has been completed.
Mar 22, 22:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:30 AEDT
Scheduled - ANZ Liquidity Management & Supplemental Account Services Scheduled Change

Start Time: 22/03/2025 14:30 AEDT
End Time: 22/03/2025 22:30 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Liquidity Management & Supplemental Account Services.

During this period, ANZ Liquidity Management & Supplemental Account Services and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, India, Taiwan, Philippines, Vietnam and Indonesia
Mar 17, 15:05 AEDT
ANZ Maintenance Notification - Transactive - Cash Asia
Completed - The scheduled maintenance has been completed.
Mar 22, 15:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:30 AEDT
Scheduled - ANZ Transactive - Cash Asia Scheduled Change

Start Time: 22/03/2025 10:30 AEDT
End Time: 22/03/2025 15:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Cash Asia services which will result in an outage.

During the outage, ANZ Transactive - Cash Asia and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, Vietnam, India, Philippines, Taiwan, Indonesia
Mar 19, 14:42 AEDT
ANZ Incident Notification - Fileactive API
Resolved - This incident has been resolved.
Mar 22, 12:22 AEDT
Update - We are continuing to monitor for any further issues.
Mar 22, 11:58 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 11:54 AEDT
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 10:37 AEDT
Update - We are continuing to investigate this issue.
Mar 22, 09:33 AEDT
Investigating - ANZ Fileactive
Start Time: 22/03/2025 09:00 AEDT
Resolution Time: TBA

Incident Details
We are currently investigating an issue impacting Fileactive API customers. Customers using API's are currently experiencing timeouts on API calls for various requests.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Mar 22, 09:31 AEDT
Mar 21, 2025

No incidents reported.

Mar 20, 2025
ANZ Incident Notification - Fileactive
Resolved - This incident has been resolved.
Mar 20, 11:29 AEDT
Update - We are continuing to investigate this issue. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Mar 20, 10:48 AEDT
Investigating - Fileactive Connectivity
Start Time: 20/03/2025 09:15 AEDT
Resolution Time: TBA

Incident Details
We are currently investigating an issue impacting ANZ Fileactive. Users attempting to logon to ANZ Fileactive web based interface are experiencing errors.

Technology teams are currently investigating and we apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Mar 20, 09:36 AEDT
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025
ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
Mar 16, 16:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:00 AEDT
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 16/03/2025 00:00 AEDT
End Time: 16/03/2025 16:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Mar 11, 15:57 AEDT
ANZ Maintenance Notification - Transactive - Cash Asia
Completed - The scheduled maintenance has been completed.
Mar 16, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 07:00 AEDT
Scheduled - ANZ Transactive - Cash Asia Scheduled Change

Start Time: 16/03/2025 07:00 AEDT
End Time: 16/03/2025 12:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Cash Asia services which will result in an outage.

During the outage, ANZ Transactive - Cash Asia and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, Vietnam, India, Philippines, Taiwan, Indonesia
Mar 13, 15:09 AEDT
ANZ Maintenance Notification - Transactive - Global and Fileactive
Completed - The scheduled maintenance has been completed.
Mar 16, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 AEDT
Scheduled - ANZ Transactive - Global and Fileactive Scheduled Change

Start Time: 15/03/2025 22:00 AEDT
End Time: 16/03/2025 04:00 AEDT

Change Details

ANZ will be undertaking a change to our systems, which will result in a disruption to a number of services.

ANZ Transactive - Global and associated applications will be unavailable during the maintenance period, including payment processing.

ANZ Fileactive payment processing will be unavailable during the maintenance period. This will also impact New Payments Platform PayTo services.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global except China
Mar 6, 12:21 AEDT
ANZ Maintenance Notification - Transactive - Global
Completed - The scheduled maintenance has been completed.
Mar 16, 00:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 14:30 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 15/03/2025 14:30 AEDT
End Time: 16/03/2025 00:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global Administration and Self Service functions which may result in a possible service degradation.

During the system maintenance we do not expect any significant impact to services however there may be intermittent periods of degradation that could affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global
Mar 13, 12:04 AEDT
Mar 15, 2025
Mar 14, 2025

No incidents reported.

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