ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
Balance & Transaction Reporting (BTR) - Intraday Operational
Balance & Transaction Reporting (BTR) - End of Day Operational
Payments - Managed File Transfer (MFT) ? Operational
Payments - API ? Operational
Cheque and Remittance Processing Operational
Austraclear Processing Operational
Real Time Notifications (RTN) Operational
Fileactive - Website - Logon ? Operational
Trade Payable Finance, Invoices and Guarantees Operational
FX Request for Quote (RFQ) - API Operational
Returned Items Operational
Reply/Acknowledgement Files Operational
NPP PayTo Services Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
ANZ Cash Management Central Logon ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Cash Management Central - UI Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
ANZ Cash Asia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA Nov 23, 2025 00:30-11:00 AEDT

ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 23/11/2025 00:30 AEDT
End Time: 23/11/2025 11:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Nov 19, 2025 - 08:59 AEDT

ANZ Maintenance Notification - Transactive - Global and Fileactive Nov 23, 2025 00:45-07:00 AEDT

ANZ Transactive - Global and Fileactive Scheduled Change

Start Time: 23/11/2025 00:45 AEDT
End Time: 23/11/2025 07:00 AEDT

Change Details

ANZ will be undertaking a change to our systems that will impact the availability of ANZ Fileactive and ANZ Transactive - Global services.

During this period, Intraday Balance and Transaction reporting will not be delivered during the outage window. Inward and Outward Osko Payments will be held and processed once all services are restored. NPP PayTo payment initiation requests processed during the outage will be held and processed once all services are restored.

ANZ Transactive - Global - Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia and Australian Domiciled Accounts
Posted on Nov 17, 2025 - 14:55 AEDT

ANZ Maintenance Notification - Transactive - Global (India) Nov 23, 2025 18:30-22:30 AEDT

ANZ Transactive - Global Scheduled Change

Start Time: 23/11/2025 13:00 IST (23/11/2025 18:30 AEDT)
End Time: 23/11/2025 17:00 IST (23/11/2025 22:30 AEDT)

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global.

During the outage, there will be delays in inward and outward NEFT and RTGS payment processing in India. Payments scheduled or submitted during the outage window will remain in "Processing" status and released once the maintenance activities are completed.

Other functions within ANZ Transactive - Global will remain available.

Impacted Geographies: India
Posted on Nov 18, 2025 - 10:03 AEDT

ANZ Maintenance Notification - Fileactive Nov 23, 2025 23:00 - Nov 24, 2025 02:00 AEDT

ANZ Fileactive Scheduled Change

Start Time: 23/11/2025 23:00 AEDT
End Time: 24/11/2025 02:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Nov 17, 2025 - 10:05 AEDT
Nov 22, 2025
ANZ Maintenance Notification - Transactive - Global (India)
Completed - The scheduled maintenance has been completed.
Nov 22, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 05:15 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 21/11/2025 23:45 IST (22/11/2025 05:15 AEDT)
End Time: 22/11/2025 04:30 IST (22/11/2025 10:00 AEDT)

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global.

During the outage, there will be delays in inward and outward NEFT and RTGS payment processing in India. Payments scheduled or submitted during the outage window will remain in "Processing" status and released once the maintenance activities are completed.

Other functions within ANZ Transactive - Global will remain available.

Impacted Geographies: India
Nov 12, 11:46 AEDT
Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025
ANZ Wholesale Digital Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
Nov 17, 02:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 11:30 AEDT
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 16/11/2025 11:30 AEDT
End Time: 17/11/2025 02:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Nov 14, 08:29 AEDT
Nov 16, 2025
ANZ Maintenance Notification - Cashactive - Virtual Account Management (VAM) and Transactive Global - Liquidity Management (LQM)
Completed - The scheduled maintenance has been completed.
Nov 16, 20:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 13:30 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 6, 07:45 AEDT
Scheduled - ANZ Cashactive - Virtual Account Management (VAM) and Transactive Global - Liquidity Management (LQM) Scheduled Change

Start Time: 16/11/2025 13:30 AEDT Date and Time have been updated.
End Time: 16/11/2025 20:30 AEDT Date and Time have been updated.

Change Details

ANZ will be performing system maintenance on ANZ Cashactive - Virtual Account Management (VAM) and Transactive Global - Liquidity Management (LQM) services which will result in an outage.

During this period, users will be unable to access these services. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Nov 4, 13:33 AEDT
ANZ Maintenance Notification - Transactive - Global and Fileactive
Completed - The scheduled maintenance has been completed.
Nov 16, 05:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:30 AEDT
Scheduled - ANZ Transactive - Global and Fileactive Scheduled Change

Start Time: 16/11/2025 02:30 AEDT
End Time: 16/11/2025 05:30 AEDT

Change Details

ANZ will be undertaking a change to our systems that will impact the availability of ANZ Fileactive and ANZ Transactive - Global services.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected, and customers will have to re-send after the outage.

Also impacted during the outage will be ANZ Transactive - Global - Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia
Nov 14, 11:53 AEDT
ANZ Maintenance Notification - ANZ Limit Management System (LMS)
Completed - The scheduled maintenance has been completed.
Nov 16, 02:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:30 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 5, 16:26 AEDT
Scheduled - ANZ Limit Management System Scheduled Change

Start Time: 15/11/2025 23:30 AEDT
End Time: 16/11/2025 02:30 AEDT

Change Details

ANZ will be performing system maintenance on the service which manages intraday payment limits for users of ANZ digital channels including ANZ Transactive Global and ANZ Fileactive.

During this period, some payments may experience delays. We apologise for any inconvenience.

Impacted Geographies: Global
Nov 5, 16:30 AEDT
Nov 15, 2025
ANZ Maintenance Notification - Transactive - Global - Foreign Exchange
Completed - The scheduled maintenance has been completed.
Nov 15, 21:03 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 15:00 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 15/11/2025 15:00 AEDT
End Time: 15/11/2025 21:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage the Foreign Exchange service will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Philippines, Hong Kong and Singapore
Nov 12, 16:00 AEDT
Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025
ANZ Incident Notification - Payments Processing Delays
Resolved - The issue with central bank settlement systems in PNG have now been resolved and RTGS payments can again be processed successfully.

Impacted Geographies: Papua New Guinea
Nov 12, 11:52 AEDT
Update - We are continuing to work on remediation activites to process payments impacted by the outage to RTGS payments. Further updates wil be provided, please refer to Status page.

Impacted Geographies: Papua New Guinea
Nov 11, 16:59 AEDT
Update - RTGS payment processing in Papua New Guinea is temporarily unavailable due to a known issue with the central bank settlement system.

Please re-route payments using the domestic payment method (Automated Clearing House - ACH) until further notice.

We are working with the central bank to restore normal service and will provide updates as soon as possible.

RTGS Payments with a processing date of 10 November 2025 were unable to be processed prior to cut offs and will be rejected back to ANZ today and reprocessed by ANZ as a domestic (ACH) payment. No action required, do not attempt to reprocess these payments.

Impacted Geographies: Papua New Guinea
Nov 11, 09:23 AEDT
Investigating - inward and outward RTGS payment delays in PNG

Incident Details
Please be advised we are currently investigating an issue impacting the processing of inward and outward RTGS Payments in Papua New Guinea due to a known issue with the central bank settlement system.

We are in discussions and will update status page as soon as we obtain further information.

Impacted Geographies: Papua New Guinea
Nov 10, 18:50 AEDT
Nov 11, 2025
Nov 10, 2025
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
© Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522