ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.
For more information, contact your ANZ Customer Service Centre.
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
ANZ Incident Notification - Transactive - Global, Cash Asia, Fileactive BTR and Transactive Trade/ APEA
Incident
Report for ANZ Digital Services
Resolved
Please be advised that the issue with Intraday Balance and Transaction Reporting has now stabilised.
Technology teams are continuing to monitor and perform hyper-care across services impacted by the incident.
All services are operational and incident is resolved.
Resolution Time: 02/06/2025 06:30 AEST
Technology teams are continuing to monitor and perform hyper-care across services impacted by the incident.
All services are operational and incident is resolved.
Resolution Time: 02/06/2025 06:30 AEST
Update
We are continuing to monitor the intermittent issues intraday balance and transaction reporting and apologise for the inconvenience.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to observe intermittent issues with intraday Balance and Transaction Reporting and teams are reviewing.
Please refer back to Status Page for updates.
Please refer back to Status Page for updates.
Update
Please be advised ANZ Transactive - Cash Asia service was restored at 11:05 AEST.
We are observing reoccurance of an issue impacting the processing and delivery of intraday Balance and Transaction Reporting via ANZ Fileactive. Technology teams are currently assessing this issue and we will provide further updates as soon as they are available.
We are observing reoccurance of an issue impacting the processing and delivery of intraday Balance and Transaction Reporting via ANZ Fileactive. Technology teams are currently assessing this issue and we will provide further updates as soon as they are available.
Identified
Please be advised we have restored a number of the services, including ANZ Transactive - Global, Transactive Trade/ APEA and Intraday Balance and Transaction Reporting.
Technology teams are working on restoring ANZ Transactive Cash Asia service.
We apologise for the inconvenience and will provide further updates as soon as they become available.
Technology teams are working on restoring ANZ Transactive Cash Asia service.
We apologise for the inconvenience and will provide further updates as soon as they become available.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
Please be advised we are continuing to investugate the issue. Currently we are aware of the following impacts:
ANZ Transactive Global - logon and applications are unavailable to perform banking functions.
ANZ Fileactive - the Intraday Balance and Transaction Reporting may be delayed.
ANZ Transactive Trade - Trade payment processing is impacted.
ANZ Transactive Cash Asia - access to perform functions is unavailable.
Please refer to Status Page for further updates.
ANZ Transactive Global - logon and applications are unavailable to perform banking functions.
ANZ Fileactive - the Intraday Balance and Transaction Reporting may be delayed.
ANZ Transactive Trade - Trade payment processing is impacted.
ANZ Transactive Cash Asia - access to perform functions is unavailable.
Please refer to Status Page for further updates.
Investigating
ANZ Transactive - Global
Start Time: 31/05/2025 21:20 AEST
Resolution Time: TBA
Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global. Users are unable to login to ANZ Transactive - Global and associated applications and perform banking functions. Technology teams are currently investigating impacts and will provide further updates as soon as available.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: Global
Start Time: 31/05/2025 21:20 AEST
Resolution Time: TBA
Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global. Users are unable to login to ANZ Transactive - Global and associated applications and perform banking functions. Technology teams are currently investigating impacts and will provide further updates as soon as available.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: Global
This incident affected: ANZ Transactive - Global (ANZ Transactive – Global Logon, Accounts Balance & Transactions - Statements, Commercial Cards, Service Requests, Payments, Liquidity Management, ANZ Transactive – Global mobile, Foreign Exchange), ANZ Transactive - Cash Asia (ANZ Transactive – Cash Asia Logon, Payments, Account Statement and Other Reporting), ANZ Fileactive (Balance & Transaction Reporting), and ANZ Transactive - Trade/ APEA (Trade Finance payment processing, Payments Processing).