ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Fileactive - Website - Logon ? Operational
Austraclear Services Operational
NPP PayTo Services Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
ANZ Cash Management Central Logon ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Cash Management Central - UI Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 13, 2025
Completed - The scheduled maintenance has been completed.
Jul 13, 03:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 23:30 AEST
Scheduled - ANZ Transactive - Global, Fileactive, Cashactive and Cash Management Central Scheduled Change

UPDATE - Please note there has been a change to the date and time for the below upcoming Transactive - Global scheduled maintenance. With the new date and time being:

Start Time: 12/07/2025 23:30 AEST
End Time: 13/07/2025 03:30 AEST

Change Details

ANZ will be undertaking a change to our systems that will impact the availability of a number of digital services. The following services will be unavailable during the maintenance window.

  • ANZ Transactive - Global users will also be unable to logon and perform any banking services during the maintenance window.

  • All payment processing via ANZ Fileactive, Cashactive & ANZ Cash Management Central services will be unavailable. Payments created during this period will be held and released following the maintenance window

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Jul 7, 16:22 AEST
Jul 12, 2025
Jul 11, 2025
Completed - The scheduled maintenance has been completed.
Jul 11, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 19:00 AEST
Scheduled - ANZ Cashactive - Control AU and Virtual AU Scheduled Change

Start Time: 11/07/2025 19:00 AEST
End Time: 11/07/2025 22:00 AEST

Change Details

ANZ will be performing system maintenance on ANZ Cashactive - Control and Virtual AU services which will result in an outage. Cashactive API's will also be unavailable.

During this period, users will be unable to access the services. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia

Jul 8, 10:02 AEST
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Resolved - This incident has been resolved.
Jul 9, 10:12 AEST
Monitoring - Balance and Transaction Reporting was available for Corporate, Commercial & Institutional customers as of 7:30 AEST with Retail reporting expected to be available at 10:00 AEST.
Jul 9, 08:13 AEST
Update - We are continuing to investigate this issue.
Jul 9, 06:07 AEST
Investigating - ANZ Fileactive, ANZ Transactive - Global, ANZ Cashactive & ANZ Cash Management Central
Start Time: 09/07/2025 03:00 AEST
Resolution Time: TBA

Incident Details
Due to an issue in processing customers will experience delays in receiving the Balance and Transaction Reporting in ANZ Digital Services, including ANZ Transactive - Global and ANZ Fileactive. This will also impact Start of Day activities for ANZ Cashactive & ANZ Cash Management Central.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global

Jul 9, 03:17 AEST
Jul 8, 2025
Completed - The scheduled maintenance has been completed.
Jul 8, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 AEST
Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 08/07/2025 20:00 AEST
End Time: 08/07/2025 21:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface Reporting, Account Opening and Payments API functionalities may experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia

Jul 8, 16:28 AEST
Jul 7, 2025
Resolved - This incident has been resolved.
Jul 7, 21:07 AEST
Update - We are continuing to investigate this issue.
Jul 7, 19:33 AEST
Investigating - ANZ Fileactive and ANZ Transactive Global
Start Time: 07/07/2025 18:05 AEST
Resolution Time: 07/07/2025 21:00 AEST

Incident Details
Please be advised we are currently investigating an issue impacting the processing of payments within ANZ Transactive - Global and Fileactive. Our technology teams are assessing the issue, and we will provide an update as soon as possible.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global

Jul 7, 18:17 AEST
Completed - The scheduled maintenance has been completed.
Jul 7, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 23:00 AEST
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 06/07/2025 23:00 AEST
End Time: 07/07/2025 02:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Jun 24, 12:47 AEST
Jul 6, 2025
Completed - The scheduled maintenance has been completed.
Jul 6, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 07:45 AEST
Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 06/07/2025 07:45 AEST
End Time: 06/07/2025 14:00 AEST

Change Details
**System maintenance is extended**
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface Reporting, Account Opening and Payments API functionalities may experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia

Jul 6, 07:44 AEST
Completed - The scheduled maintenance has been completed.
Jul 6, 03:20 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 18:00 AEST
Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 05/07/2025 18:00 AEST
End Time: 06/07/2025 03:20 AEST

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface Reporting, Account Opening and Payments API functionalities may experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia

Jun 30, 10:25 AEST
Jul 5, 2025
Completed - The scheduled maintenance has been completed.
Jul 5, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 10:00 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 05/07/2025 10:00 AEST
End Time: 05/07/2025 13:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global Administration and Self Service functions which will result in an outage.

During the outage, ANZ Transactive - Global - Administration and Self Service Functions will not be available. This will affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global including Payment processing will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global

Jul 1, 09:53 AEST
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025
Completed - The scheduled maintenance has been completed.
Jun 29, 15:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:30 AEST
Scheduled - ANZ Transactive Trade Scheduled Change

Start Time: 29/06/2025 10:30 AEST
End Time: 29/06/2025 15:30 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Jun 26, 16:14 AEST