ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Fileactive - Website - Logon ? Operational
Austraclear Services Operational
NPP PayTo Services Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
ANZ Cash Management Central Logon ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Cash Management Central - UI Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - Transactive Global Jun 21, 2025 00:00-20:00 AEST

ANZ Transactive Global Scheduled Change

Start Time: 21/06/2025 00:00 AEST
End Time: 21/06/2025 20:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage for Alias and Inward Mandate Management functions.

During the outage, Customers will not be able to create or cancel Aliases and Inward Mandates. However, viewing Aliases and Inward Mandates remain available.

All other functions within ANZ Transactive - Global will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Singapore and Hong Kong
Posted on Jun 18, 2025 - 14:54 AEST
Jun 19, 2025

No incidents reported today.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
ANZ Incident Notification - Transactive - Global
Resolved - ANZ Transactive - Global
Start Time: 17/06/2025 09:30 AEST
Resolution Time: 17/06/2025 13:00 AEST

The incident has been resolved.
Jun 17, 13:10 AEST
Investigating - ANZ Transactive - Global
Start Time: 17/06/2025 09:30 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global. Some users are intermittently experiencing inability to login to ANZ Transactive - Global and associated applications and perform banking functions. Technology teams will provide further updates as soon as available.

Users are advised to clear browser cache/cookies and try login again.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Jun 17, 09:44 AEST
Jun 16, 2025
ANZ Incident Notification - Transactive - Trade/ APEA payment authorisations
Resolved - ANZ Transactive - Trade/ APEA
Start Time: 16/06/2025 10:27 AEST
Resolution Time: 16/06/2025 12:41 AEST

Users are able to authorise the payments and the incident is now resolved.
Jun 16, 12:41 AEST
Investigating - ANZ Transactive - Trade/ APEA
Start Time: 16/06/2025 10:27 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Trade/ APEA application. Users may be experiencing intermittent issues in authorising payments and are advised to re-attempt the authorisation.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Jun 16, 11:22 AEST
Jun 15, 2025
ANZ Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
Jun 15, 17:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 12:30 AEST
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 15/06/2025 10:30 AEST
End Time: 15/06/2025 15:30 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jun 12, 16:15 AEST
ANZ Maintenance Notification - OSKO payments (NPP)
Completed - The scheduled maintenance has been completed.
Jun 15, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 23:01 AEST
Scheduled - ANZ OSKO Payments Scheduled Change

Start Time: 14/06/2025 23:00 AEST
End Time: 15/06/2025 08:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ OSKO Payments (NPP) services which will result in an outage.

During the outage, OSKO payments may be delayed or rejected.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia
Jun 13, 17:50 AEST
ANZ Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
Jun 15, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 23:00 AEST
Scheduled - ANZ Fileactive Scheduled Change

Reference Number: CHG0953575 (rescheduled from 01/06/2025)
Start Time: 14/06/2025 23:00 AEST
End Time: 15/06/2025 02:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Fileactive, Cashactive, Cash Management Central, NPP and PayTo APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jun 3, 15:09 AEST
ANZ Maintenance Notification - Transactive Global
Completed - The scheduled maintenance has been completed.
Jun 15, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:00 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 13/06/2025 20:00 AEST
End Time: 15/06/2025 00:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global and Self Service functions which will result in an outage.

During the outage, ANZ Transactive - Global - Administration and Self Service Functions will not be available. This will affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global including Payment processing will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global
Jun 11, 14:04 AEST
Jun 14, 2025
Jun 13, 2025
Jun 12, 2025
ANZ Maintenance Notification - ANZ Cash Management Central API
Resolved - This incident has been resolved.
Jun 12, 14:39 AEST
Identified - The issue has been identified and a fix is being implemented. Customers may experience delays with processing.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Jun 12, 14:00 AEST
Update - We are continuing to investigate this issue.
Jun 12, 13:14 AEST
Investigating - ANZ Cash Management Central
Start Time: 12/06/2025 12:10 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an issue impacting ANZ Cash Management Central API customers. Customers using API's are currently experiencing timeouts on API calls for various requests.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia
Jun 12, 12:23 AEST
Jun 11, 2025

No incidents reported.

Jun 10, 2025
ANZ Incident Notification - Transactive Global
Resolved - This incident has been resolved.
Jun 10, 15:07 AEST
Update - We are continuing to investigate this issue.

We apologise for the inconvenience. Please refer back to Status Page for further updates.
Jun 10, 13:07 AEST
Update - We are continuing to investigate this issue.
Jun 10, 12:04 AEST
Investigating - ANZ Transactive Global
Start Time: 10/06/2025 10:45 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an issue impacting the performance of functions in ANZ Transactive - Global. Some users may experience intermittent slowness in logging on and other functions, including payment creation and approval.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Jun 10, 11:12 AEST
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025
ANZ Maintenance Notification - Transactive Global
Completed - The scheduled maintenance has been completed.
Jun 7, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 08:00 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

UPDATE - Please note there has been a change to the date and time for the below upcoming Transactive - Global scheduled maintenance. With the new date and time being:

Start Time: 07/06/2025 08:00 AEST
End Time: 07/06/2025 12:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global and Self Service functions.

During this time, all functions within ANZ Transactive - Global and Self Service may experience performance degradation.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Global
May 26, 14:01 AEST
Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

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