ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
All Systems Operational
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Fileactive - Website - Logon ? Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Logon ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Transactive - Trade ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ANZ Wholesale Digital Maintenance Notification - ANZ Digital Services - Payment and Intraday Balance Reporting - Possible Delays Sep 21, 2024 23:30 - Sep 22, 2024 05:30 AEST
ANZ Digital Services Scheduled Change

Start Time: 21/09/2024 11:30 AEST
End Time: 22/09/2024 05:30 AEST

Change Details

ANZ will be undertaking a change to our systems that is not expected to cause any outage to services. However during this period there may be some intermittent delays in the processing of ANZ Digital Services - OSKO (New Payments Platform) Payments and Intraday Balance and Transaction reporting during this period.

We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Sep 20, 2024 - 12:50 AEST
ANZ Wholesale Digital Maintenance Notification - Cashactive - Virtual Account Management (VAM) Sep 22, 2024 13:30-15:30 AEST
ANZ Cashactive - Virtual Account Management (VAM) Scheduled Change

Start Time: 22/09/2024 13:30 AEST
End Time: 22/09/2024 15:30 AEST

Change Details

ANZ will be performing system maintenance on ANZ Cashactive - Virtual Account Management (VAM) services which will result in an outage.

During this period, users will be unable to access the services. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Sep 19, 2024 - 18:12 AEST
Past Incidents
Sep 20, 2024

No incidents reported today.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024
ANZ Wholesale Digital Maintenance Notification, Fileactive
Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 AEST
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 15/09/2024 23:00 AEST

End Time: 16/09/2024 02:00 AEST

Change Details

ANZ is undertaking planned maintenance to ANZ Fileactive.

During this maintenance period, Intraday Balance and Transaction reporting will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Sep 12, 15:56 AEST
Sep 15, 2024
ANZ Wholesale Digital Maintenance Notification, ANZ Transactive - Cash Asia
Completed - The scheduled maintenance has been completed.
Sep 15, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 04:30 AEST
Scheduled - ANZ Transactive - Cash Asia Scheduled Change

Start Time: 14/09/2024 04:30 AEST
End Time: 15/09/2024 00:30 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Cash Asia.

During this period, ANZ Transactive - Cash Asia and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, India, Indonesia, Taiwan, Philippines and Vietnam.
Sep 11, 16:18 AEST
Sep 14, 2024
Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024
ANZ Wholesale Digital Maintenance Notification, Fileactive
Completed - The scheduled maintenance has been completed.
Sep 8, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 11:00 AEST
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 08/09/2024 11:00 AEST
End Time: 08/09/2024 14:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive.

During this maintenance period, there may be intermittent periods where customers are not able to connect and we advise customers to resend the payments.

We apologise for any inconvenience.

Impacted Geographies: Global
Sep 6, 08:51 AEST
ANZ Wholesale Digital Maintenance Notification, Transactive - Global
Completed - The scheduled maintenance has been completed.
Sep 8, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:00 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 07/09/2024 18:00 AEST
End Time: 08/09/2024 08:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global.

During this period, the Nostro Account reporting services will be unavailable.

We apologise for any inconvenience.

Impacted Geographies: Global
Sep 6, 08:46 AEST
Sep 7, 2024
ANZ Wholesale Digital Maintenance Notification, Fileactive
Completed - The scheduled maintenance has been completed.
Sep 7, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 09:00 AEST
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 07/09/2024 09:00 AEST
End Time: 07/09/2024 21:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive.

This maintenance activity will impact a subset of customers connecting via a legacy IP address over the coming weekend. Any enquiries should be directed to your ANZ Account Manager.

We apologise for any inconvenience.

Impacted Geographies: Global
Sep 3, 12:39 AEST
Sep 6, 2024
ANZ Wholesale Digital Incident Notification - Transactive - Global, Trade, Fileactive, Cash Asia and Cashactive log on issues
Resolved - The incident is now resolved. We apologise for any inconvenience.
Sep 6, 13:55 AEST
Update - We are continuing to investigate the issue impacting login and banking functions in ANZ Transactive - Global, Trade, Cash Asia, Fileactive and Cashactive services. Users may be able to access the ANZ Digital services pages using direct links.

We apologise for any inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Sep 6, 12:40 AEST
Update - We are continuing to investigate the issue impacting login and banking functions in ANZ Transactive - Global, Trade, Cash Asia, Fileactive and Cashactive services. Users may be able to access the ANZ Digital services pages using direct links.

We apologise for any inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Sep 6, 11:44 AEST
Update - We are continuing to investigate the issue impacting login and banking functions in ANZ Transactive - Global, Trade, Fileactive and Cashactive.

We apologise for any inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Sep 6, 10:44 AEST
Update - We are still investigating the issue. Users accessing Digital Services, including ANZ Transactive - Global, Trade, Fileactive and Cashactive services via the anz.com site are unable to log on. This is also impacting a number of banking services accessed on anz.com. Users are able to log on via the direct link.
Sep 6, 09:42 AEST
Update - We are continuing to investigate the issue. Users may be able to access the ANZ Transactive user log on page directly using the link: https://transactive.online.anz.com

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Sep 6, 08:35 AEST
Investigating - ANZ Transactive - Global, Fileactive and Cashactive
Start Time: 06/09/2024 08:00 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global, Transactive Trade, Fileactive and Cashactive. Users are unable to login to services and associated applications and perform banking functions.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Sep 6, 08:11 AEST
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