ANZ Digital Services Status

ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational

Degraded Performance

Partial Outage

Major Outage

Under Maintenance

All Systems Operational

ANZ Transactive - Global Operational

ANZ Transactive – Global Logon Operational

Accounts Balance & Transactions - Statements Operational

Commercial Cards Operational

Service Requests Operational

Payments Operational

Liquidity Management Operational

ANZ Transactive – Global mobile Operational

Foreign Exchange Operational

ANZ Fileactive Operational

File Processing Operational

API Gateway Operational

Balance & Transaction Reporting Operational

ANZ Fileactive - Website - Logon Operational

Austraclear Services Operational

NPP PayTo Services Operational

ANZ Cashactive Operational

ANZ Cashactive Virtual Operational

ANZ Cashactive Control Operational

ANZ Virtual Account Management (VAM) Operational

ANZ Cashactive Fusion Operational

Start of Day Processing Operational

API Gateway Operational

ANZ Cashactive - Logon Operational

ANZ Cash Management Central Operational

ANZ Cash Management Central Logon Operational

Client Money Management Operational

Start Of Day Processng Operational

API Gateway Operational

ANZ Cash Management Central - UI Operational

ANZ Transactive - Trade/ APEA Operational

ANZ Transactive Trade - Logon Operational

Trade Finance and Reporting Operational

Trade Finance payment processing Operational

Payments Processing Operational

ANZ Institutional Data and Analytics Operational

Data Insights Operational

Fees and Charges Operational

Other Services Operational

Customer Service Centre IVR service Operational

ANZ Commercial Cards Processing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 13, 2025

ANZ Maintenance Notification - Transactive - Global and Fileactive, Cashactive and ANZ Cash Management Central

Completed - The scheduled maintenance has been completed.
Jul 13, 03:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 23:30 AEST

Scheduled - ANZ Transactive - Global, Fileactive, Cashactive and Cash Management Central Scheduled Change

UPDATE - Please note there has been a change to the date and time for the below upcoming Transactive - Global scheduled maintenance. With the new date and time being:

Start Time: 12/07/2025 23:30 AEST
End Time: 13/07/2025 03:30 AEST

Change Details

ANZ will be undertaking a change to our systems that will impact the availability of a number of digital services. The following services will be unavailable during the maintenance window.

ANZ Transactive - Global users will also be unable to logon and perform any banking services during the maintenance window.

All payment processing via ANZ Fileactive, Cashactive & ANZ Cash Management Central services will be unavailable. Payments created during this period will be held and released following the maintenance window

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jul 7, 16:22 AEST

Jul 12, 2025

Jul 11, 2025

ANZ Maintenance Notification - Cashactive - Control and Virtual

Completed - The scheduled maintenance has been completed.
Jul 11, 22:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 19:00 AEST

Scheduled - ANZ Cashactive - Control AU and Virtual AU Scheduled Change

Start Time: 11/07/2025 19:00 AEST
End Time: 11/07/2025 22:00 AEST

Change Details

ANZ will be performing system maintenance on ANZ Cashactive - Control and Virtual AU services which will result in an outage. Cashactive API's will also be unavailable.

During this period, users will be unable to access the services. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia
Jul 8, 10:02 AEST

Jul 10, 2025

No incidents reported.

Jul 9, 2025

ANZ Incident Notification - Balance & Transaction Reporting Delays

Resolved - This incident has been resolved.
Jul 9, 10:12 AEST

Monitoring - Balance and Transaction Reporting was available for Corporate, Commercial & Institutional customers as of 7:30 AEST with Retail reporting expected to be available at 10:00 AEST.
Jul 9, 08:13 AEST

Update - We are continuing to investigate this issue.
Jul 9, 06:07 AEST

Investigating - ANZ Fileactive, ANZ Transactive - Global, ANZ Cashactive & ANZ Cash Management Central
Start Time: 09/07/2025 03:00 AEST
Resolution Time: TBA

Incident Details
Due to an issue in processing customers will experience delays in receiving the Balance and Transaction Reporting in ANZ Digital Services, including ANZ Transactive - Global and ANZ Fileactive. This will also impact Start of Day activities for ANZ Cashactive & ANZ Cash Management Central.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Jul 9, 03:17 AEST

Jul 8, 2025

ANZ Maintenance Notification - ANZ Cash Management Central

Completed - The scheduled maintenance has been completed.
Jul 8, 22:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 AEST

Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 08/07/2025 20:00 AEST
End Time: 08/07/2025 21:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface Reporting, Account Opening and Payments API functionalities may experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Jul 8, 16:28 AEST

Jul 7, 2025

ANZ Incident Notification - ANZ Transactive Global and Fileactive Payment Processing Delays

Resolved - This incident has been resolved.
Jul 7, 21:07 AEST

Update - We are continuing to investigate this issue.
Jul 7, 19:33 AEST

Investigating - ANZ Fileactive and ANZ Transactive Global
Start Time: 07/07/2025 18:05 AEST
Resolution Time: 07/07/2025 21:00 AEST

Incident Details
Please be advised we are currently investigating an issue impacting the processing of payments within ANZ Transactive - Global and Fileactive. Our technology teams are assessing the issue, and we will provide an update as soon as possible.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Jul 7, 18:17 AEST

ANZ Maintenance Notification - Fileactive

Completed - The scheduled maintenance has been completed.
Jul 7, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 23:00 AEST

Scheduled - ANZ Fileactive Scheduled Change

Start Time: 06/07/2025 23:00 AEST
End Time: 07/07/2025 02:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jun 24, 12:47 AEST

Jul 6, 2025

ANZ Maintenance Notification - ANZ Cash Management Central

Completed - The scheduled maintenance has been completed.
Jul 6, 14:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 07:45 AEST

Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 06/07/2025 07:45 AEST
End Time: 06/07/2025 14:00 AEST

Change Details
**System maintenance is extended**
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface Reporting, Account Opening and Payments API functionalities may experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Jul 6, 07:44 AEST

ANZ Maintenance Notification - ANZ Cash Management Central

Completed - The scheduled maintenance has been completed.
Jul 6, 03:20 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 18:00 AEST

Scheduled - ANZ Cash Management Central Scheduled Change

Start Time: 05/07/2025 18:00 AEST
End Time: 06/07/2025 03:20 AEST

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface Reporting, Account Opening and Payments API functionalities may experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Jun 30, 10:25 AEST

Jul 5, 2025

ANZ Maintenance Notification - Transactive Global

Completed - The scheduled maintenance has been completed.
Jul 5, 13:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 10:00 AEST

Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 05/07/2025 10:00 AEST
End Time: 05/07/2025 13:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global Administration and Self Service functions which will result in an outage.

During the outage, ANZ Transactive - Global - Administration and Self Service Functions will not be available. This will affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global including Payment processing will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global
Jul 1, 09:53 AEST

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

ANZ Maintenance Notification - Transactive Trade/APEA

Completed - The scheduled maintenance has been completed.
Jun 29, 15:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:30 AEST

Scheduled - ANZ Transactive Trade Scheduled Change

Start Time: 29/06/2025 10:30 AEST
End Time: 29/06/2025 15:30 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jun 26, 16:14 AEST