ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
All Systems Operational
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Fileactive - Website - Logon ? Operational
Austraclear Services Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Logon ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Completed - The scheduled maintenance has been completed.
Feb 14, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 19:00 AEDT
Scheduled - ANZ Cashactive - Control AU and Virtual AU Scheduled Change

Start Time: 14/02/2025 19:00 AEDT
End Time: 14/02/2025 22:00 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Cashactive - Control and Virtual AU services which will result in an outage. Cashactive API's will also be unavailable.

During this period, users will be unable to access the services. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australian services only

Feb 10, 08:53 AEDT
Resolved - Austraclear Services
Start Time: 13/02/2025 17:30 AEDT
Resolution Time: 14/02/2025 00:30 AEDT

The service has been restored and incident resolved.

Feb 14, 06:22 AEDT
Investigating - Austraclear Services
Start Time: 13/02/2025 17:30 AEDT
Resolution Time: TBA

Incident Details
We are currently experiencing an issue with the Austraclear services. Customers are unable to access the portal.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia

Feb 13, 18:02 AEDT
Feb 13, 2025
Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025
Completed - The scheduled maintenance has been completed.
Feb 9, 19:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 13:30 AEDT
Scheduled - ANZ Transactive - Cash Asia Scheduled Change

Start Time: 09/02/2025 13:30 AEDT
End Time: 09/02/2025 19:30 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Transactive - Cash Asia.

During the outage, there will be some disruptions to your domestic transactions.

All other functions within ANZ Transactive - Cash Asia will remain available and will not be impacted by the maintenance activities.

Please plan your banking activities accordingly. In case of any issues, please contact our Service Centre for further assistance. Contact numbers may be found at anz.com/service centres. We apologise for any inconvenience.

Impacted Geographies: India

Feb 4, 14:21 AEDT
Completed - The scheduled maintenance has been completed.
Feb 9, 06:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 23:31 AEDT
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 08/02/2025 23:30 AEDT
End Time: 09/02/2025 06:30 AEDT

Change Details

ANZ is undertaking planned maintenance that will impact ANZ Fileactive.

During this maintenance period, ANZ Fileactive inward and outward files will not be processed during the outage window.

This will impact customers receiving intraday balance and transaction reporting and payment processing during this period.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Feb 4, 14:04 AEDT
Completed - The scheduled maintenance has been completed.
Feb 9, 05:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 02:30 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 09/02/2025 02:30 AEDT
End Time: 09/02/2025 05:30 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Transactive - Global.

During the outage, Payment Processing and Balance and Transaction Reporting functions will not be available.

All other functions within ANZ Transactive - Global will remain available and will not be impacted by the maintenance activities.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Feb 4, 14:09 AEDT
Feb 8, 2025
Completed - The scheduled maintenance has been completed.
Feb 8, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 20:30 AEDT
Scheduled - ANZ Transactive - Cash Asia Scheduled Change

Start Time: 08/02/2025 20:30 AEDT
End Time: 08/02/2025 23:30 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Transactive - Cash Asia.

During the outage, ANZ Transactive - Cash Asia and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies:Singapore, Hong Kong, India, Indonesia, Taiwan, Philippines and Vietnam.

Feb 5, 13:35 AEDT
Feb 7, 2025
Resolved - This incident has been resolved.
Feb 7, 14:03 AEDT
Monitoring - The service was stabilised at 09:30 AEDT and NPP (Osko) Payments are now processing as expected. Teams are reviewing the backlog of impacted payments and remediation activities are being undertaken. Further updates will be provided as soon as available.
Feb 7, 09:55 AEDT
Investigating - ANZ Fileactive & Transactive - Global
Start Time: 07/02/2025 06:00 AEDT
Resolution Time: TBA

Incident Details
We hve been experiencing intermittent processing issues impacting ANZ Fileactive and Transactive - Global inward and outward NPP (Osko) Payments since approximately 06:00 AEDT. Technology teams are currently investigating the issue and will provide further updates when available. Direct Entry and RTGS payment methods are available for processing.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia

Feb 7, 09:14 AEDT
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.