ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
All Systems Operational
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Fileactive - Website - Logon ? Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Logon ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 15, 2024

No incidents reported today.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024
ANZ Incident Notification - ANZ Transactive - Global
Resolved - This incident has been resolved.
Dec 9, 01:58 AEDT
Investigating - ANZ Transactive - Global
Start Time: 08/12/2024 19:04 AEDT
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global Australian Osko outward payment processing. Outward Osko payments will be rejected in ANZ Transactive - Global and users will need to re-initiate Osko payments once the service is restored.

Technology teams are currently investigating the issue and will provide further updates as soon as available.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia - Osko Payments only
Dec 8, 22:37 AEDT
Dec 8, 2024
ANZ Incident Notification - Transactive - Trade log on issues
Resolved - This incident has been resolved.
Dec 8, 21:55 AEDT
Investigating - ANZ Transactive - Trade
Start Time: 08/12/2024 18:40 AEDT
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Trade. Users are unable to login to services and associated applications and perform banking functions.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Dec 8, 18:39 AEDT
ANZ Maintenance Notification - Transactive - Cash Asia
Completed - The scheduled maintenance has been completed.
Dec 8, 14:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 11:30 AEDT
Scheduled - ANZ Transactive - Cash Asia Scheduled Change

Start Time: 08/12/2024 11:30 AEDT
End Time: 08/12/2024 14:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Cash Asia services which will result in an outage.

Please plan your banking activities accordingly and do not use the system during this time. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, Vietnam, India, Philippines, Taiwan and Indonesia
Dec 3, 10:44 AEDT
ANZ Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 05:00 AEDT
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 08/12/2024 05:00 AEDT
End Time: 08/12/2024 08:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Nov 29, 13:50 AEDT
Dec 7, 2024
ANZ Maintenance Notification - Transactive - Cash Asia
Completed - The scheduled maintenance has been completed.
Dec 7, 14:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 11:30 AEDT
Scheduled - ANZ Transactive - Cash Asia Scheduled Change

Start Time: 07/12/2024 11:30 AEDT
End Time: 07/12/2024 14:30 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Cash Asia services which will result in an outage.

Please plan your banking activities accordingly and do not use the system during this time. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, Vietnam, India, Philippines, Taiwan and Indonesia
Dec 3, 10:42 AEDT
ANZ Incident Notification, Transactive - Payment Processing
Resolved - This incident has been resolved.
Dec 7, 08:24 AEDT
Investigating - ANZ Transactive - Global
Start Time: 07/12/2024 08:00 AEDT
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting some payments on ANZ Transactive platform. Technology teams are currently investigating impacts and will provide further updates as soon as available.

We apologise for the inconvenience.

Impacted Geographies: Global
Dec 7, 08:06 AEDT
Dec 6, 2024
ANZ Incident Notification - Balance & Transaction Reporting Delays - Australian AUD Accounts
Resolved - This incident has been resolved.
Dec 6, 12:06 AEDT
Update - We are continuing to investigate this issue.
Dec 6, 10:05 AEDT
Update - We are continuing to investigate this issue.
Dec 6, 08:20 AEDT
Investigating - ANZ Fileactive
Start Time: 06/12/2024 08:00 AEDT
Resolution Time: TBA

Incident Details
Due to an issue in processing the Australian AUD End of Day Balance and Transaction processing, some customers may experience delays in receiving the Balance and Transaction Reporting via ANZ Fileactive. Technology teams are monitoring the progress and we will update you with expected delivery times.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia (Australian domiciled AUD accounts)
Dec 6, 08:08 AEDT
Dec 5, 2024
ANZ Incident Notification - BPAY Reporting Issue
Resolved - The service has been restored and please contact the Customer Service Centre on 133 199 option 6,1 if you require any assistance.
Dec 5, 15:41 AEDT
Identified - On 29 November 2024, a bank processing error occurred, resulting in the duplication of inward transaction records affecting BPAY Biller reporting. The duplicated transactions are data only and do not have value associated with them.

ANZ performed remediation activities to reverse the transactions on the same day (29 November 2024). No further BPAY Reporting issues have occurred since.

Whilst the End of Day File is a true representation of the settlement value processed for the day, some customers may observe multiple reporting items for the same transaction.

Please contact the Customer Service Centre on 133 199 option 6,1 if you require any assistance.

Impacted Geographies:Australia (BPAY Biller Reporting only)
Dec 3, 12:26 AEDT
Dec 4, 2024

No incidents reported.

Dec 3, 2024
Dec 2, 2024

No incidents reported.

Dec 1, 2024
ANZ Maintenance Notification, ANZ Transactive – Cash Asia
Completed - The scheduled maintenance has been completed.
Dec 1, 09:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:00 AEDT
Scheduled - ANZ Transactive – Cash Asia Scheduled Change

Start Time: 01/12/2024 07:00 AEDT
End Time: 01/12/2024 09:00 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Transactive - Cash Asia services which will result in an outage.

During the outage, ANZ Transactive - Cash Asia and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, India, Taiwan, Philippines, Vietnam, Indonesia.
Nov 27, 16:55 AEDT
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