ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
All Systems Operational
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Log-on ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Login ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Transactive - Trade ? Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ANZ Wholesale Digital Maintenance Notification, Transactive - Global on 27-28 July 2024 Jul 27, 2024 21:00 - Jul 28, 2024 01:00 AEST
ANZ Transactive - Global Scheduled Change

Start Time: 27/07/2024 21:00 AEST
End Time: 28/07/2024 01:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During this period, ANZ Transactive - Global and ANZ Transactive - Global Mobile, and their associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Jul 24, 2024 - 16:26 AEST
Past Incidents
Jul 27, 2024
ANZ Wholesale Digital Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
Jul 27, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:00 AEST
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 27/07/2024 10:00 AEST
End Time: 27/07/2024 14:00 AEST

Change Details
ANZ will be performing system maintenance on the ANZ Fileactive service. There are no anticipated processing impacts from the maintenance activity.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

Impacted Geographies: Global
Jul 24, 16:21 AEST
Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
ANZ Wholesale Digital Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
Jul 22, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:00 AEST
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 21/07/2024 23:00 AEST
End Time: 22/07/2024 02:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jul 17, 10:36 AEST
Jul 21, 2024
ANZ Wholesale Digital Maintenance Notification, Transactive - Global on 20 July 2024
Completed - The scheduled maintenance has been completed.
Jul 21, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:00 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 20/07/2024 21:00 AEST

End Time: 20/07/2024 23:59 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During this period, ANZ Transactive - Global and ANZ Transactive - Global Mobile, and their associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jul 18, 16:32 AEST
Jul 20, 2024
Jul 19, 2024

No incidents reported.

Jul 18, 2024
ANZ Wholesale Digital Incident Notification - Fileactive - Slowness in processing of files
Resolved - This incident has been resolved.
Jul 18, 13:47 AEST
Update - We are continuing to investigate the issue. Users of ANZ Fileactive and Cashactive services are unable to receive intraday statement reporting and delays are being experienced with inward and outward payment processing.

We apologise for the inconvenience. Please refer back to Status Page for further updates.
Jul 18, 12:36 AEST
Investigating - ANZ Fileactive
Start Time: 18/07/2024 12:00 AEST
Resolution Time: 18/07/2024 13:30 AEST

Incident Details
We are currently experiencing a degradation in the processing of files in ANZ Fileactive services. This may result in delays in inward and outward file processing and API Intraday statement reporting. Technology teams are investigating this issue and we will provide updates as they become available. This is impacting all users of ANZ Fileactive, Cashactive and Payment Solutions services.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Jul 18, 12:09 AEST
Jul 17, 2024
ANZ Wholesale Digital Incident Notification - Cashactive Control Start Of Day Reporting Delay
Resolved - This incident has been resolved.
Jul 17, 10:14 AEST
Update - We are continuing to process the SoD reports and will provide update once this is completed.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia and New Zealand
Jul 17, 08:50 AEST
Update - We are expecting the SoD reports to be available by 08:30 Australian Eastern Standard Time.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia and New Zealand
Jul 17, 08:11 AEST
Investigating - ANZ Cashactive
Start Time: 17/07/2024 07:30 AM AEST
Resolution Time: TBA

Incident Details
Please be advised the ANZ Cashactive Control Start of Day (SoD) reporting has been delayed this morning. We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia and New Zealand
Jul 17, 07:30 AEST
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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