ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
All Systems Operational
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Log-on ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Login ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
ANZ Transactive - Trade ? Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - We have restored the issue impacting some ANZ Commercial Cards cardholders and we are continuing to monitor the service stability.

We apologise for the inconvenience.

Impacted Geographies: Australia (Australian issued cards)

Mar 18, 21:32 AEDT
Update - We are continuing to investigate this issue and will provide further updates as they become available.

We apologise for any inconvenience

Impacted Geographies: Australia (Australian issued cards)

Mar 18, 19:59 AEDT
Update - Our technology teams are continuing to investigate this issue as a priority and will provide further updates as they become available.

We apologise for the inconvenience.

Impacted Geographies: Australia (Australian issued cards)

Mar 18, 17:43 AEDT
Investigating - We have identified an issue impacting some ANZ Commercial Cards cardholders, resulting in transactions declining when attempting to use Visa Credit cards at merchants. Investigations are underway and we will provide further updates as they become available.

We apologise for the inconvenience.

Impacted Geographies: Australia (Australian issued cards)

Mar 18, 16:05 AEDT
Resolved - ANZ Fileactive service is restored and files are processing as per normal.

We apologise for the inconvenience.

Impacted Geographies: Global

Mar 18, 12:44 AEDT
Update - We have restored the service to ANZ Fileactive and files are being processed as expected since approximately 11:00 AEDT. Teams are currently working on processing the backlog of files impacted by the incident and there may be some delays experienced by customers.

We apologise for the inconvenience.

Impacted Geographies: Global

Mar 18, 12:07 AEDT
Investigating - We are currently experiencing delays in processing of files in ANZ Fileactive service. This is impacting direct entry payment processing, image processing and reply files and will result in delays in processing for customers. Technology teams are currently working to resolve the issue and manage the backlog of files. We will provide further updates as they become available.

We apologise for the inconvenience.

Impacted Geographies: Global

Mar 18, 10:51 AEDT
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 20:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:00 AEDT
Scheduled - Please be advised we are undertaking planned maintenance to ANZ Transactive - Global, Commercial Cards Reporting & Self Service from 10:00 AEDT on Saturday 16 March 2024 until 20:30 AEDT on Sunday 17 March 2024. During the outage, ANZ Transactive - Global users will be unable to access the Commercial Cards Reporting & Self Service functions.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Mar 13, 16:07 AEDT
Completed - The scheduled maintenance has been completed.
Mar 17, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 02:30 AEDT
Scheduled - Please be advised we are undertaking planned maintenance to ANZ Transactive - Global from 02:30 AEDT until 06:00 AEDT on Sunday 17 March 2024. During this period, there may be some delays in the processing of Osko (NPP) Payments.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Mar 13, 16:37 AEDT
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:00 AEDT
Scheduled - Please be advised we are undertaking planned maintenance to ANZ Transactive - Global, Loans Reporting from 10:00 AEDT until 18:00 AEDT on Saturday 16 March 2024. During the outage, ANZ Transactive - Global users will be unable to access the Loans Reporting functions.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Mar 13, 16:31 AEDT
Completed - The scheduled maintenance has been completed.
Mar 16, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 14:00 AEDT
Scheduled - Please be advised we are undertaking planned maintenance on Saturday 16 March 2024 from 14:00 AEDT until 15:00 AEDT. Some customers may experience delays in the processing of Osko (NPP) Payments. Delayed payments will be processed following the outage period, no customer action required.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Mar 15, 10:59 AEDT
Completed - The scheduled maintenance has been completed.
Mar 16, 10:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 19:00 AEDT
Scheduled - Please be advised we are undertaking planned maintenance to ANZ Cashactive Control, Cashactive Virtual, Cashactive Virtual Account Management and Cashactive Control API applications from 19:00 AEDT (21:00 NZT) on Friday 15 March 2024 until 10:00 AEDT (12:00 NZT) on Saturday 16 March 2024. During this period, users will be unable to access the services.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia and New Zealand

Mar 12, 10:16 AEDT
Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 18:22 AEDT
Update - The incident has been resolved and we are continuing to monitor the service stability.

We apologise for any inconvenience.

Impacted Geographies: Australia

Mar 15, 18:21 AEDT
Update - Our Wholesale Digital Customer Protection line is also impacted by this issue and It's recommended to contact us via the email, fraud@anz.com. We are continuing to investigate the issue and will provide an update as soon as it becomes available.

We apologise for any inconvenience

Impacted Geographies: Australia

Mar 15, 15:45 AEDT
Update - Our teams are continuing to work on this issue as a priority.

We apologise for any inconvenience.

Impacted Geographies: Australia

Mar 15, 13:34 AEDT
Update - We are continuing to investigate this issue and will provide further updates as they become available.

We apologise for any inconvenience

Impacted Geographies: Australia

Mar 15, 12:29 AEDT
Update - We are continuing to investigate this issue and will provide further updates as they become available.

We apologise for any inconvenience

Impacted Geographies: Australia

Mar 15, 11:56 AEDT
Investigating - We are aware of an issue impacting some calls to our Customer Service Centre in Australia. Our teams are working on this as a priority and will provide further updates as they become available.

We apologise for any inconvenience

Impacted Geographies: Australia

Mar 15, 11:22 AEDT
Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 06:00 AEDT
Scheduled - We will be undertaking planned maintenance impacting the New Payments Platform Real Time Notification service on ANZ Fileactive from 06:00 AEDT on 9 March 2024 until 12:00 AEDT on 10 March 2024.

The New Payments Platform Real Time Notifications (RTN) will be held during the outage window and RTN's will be delivered following the completion of the maintenance period. No other services will be impacted by these activities.

We apologise for the inconvenience.

Impacted Geographies: Australia - RTN service only

Mar 7, 16:01 AEDT
Completed - The scheduled maintenance has been completed.
Mar 10, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:00 AEDT
Scheduled -

Please be advised we are undertaking planned maintenance on Sunday 10 March 2024 from 00:00 AEDT until 06:00 AEDT. Some customers may experience delays in the processing of Osko (NPP) Payments. Delayed payments will be processed following the outage period, no customer action required.


Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.


Impacted Geographies: Global


Mar 6, 16:22 AEDT
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 19:00 AEDT
Scheduled -

Please be advised we are undertaking planned maintenance to the ANZ Cashactive Control, Cashactive Virtual and Cashactive Control API applications from 19:00 AEDT Friday 08 March 2024 until 10:00 AEDT Saturday 09 March 2024. During this period, users will be unable to access the services.


Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.


Impacted Geographies: Australia and New Zealand


Mar 6, 12:03 AEDT
Mar 8, 2024
Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.