ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global Operational
ANZ Transactive – Global Logon Operational
Accounts Balance & Transactions - Statements Operational
Commercial Cards Operational
Service Requests Operational
Payments Operational
Liquidity Management Operational
ANZ Transactive – Global mobile Operational
Foreign Exchange Operational
ANZ Fileactive Operational
Balance & Transaction Reporting (BTR) - Intraday Operational
Balance & Transaction Reporting (BTR) - End of Day Operational
Payments - Managed File Transfer (MFT) Operational
Payments - API Operational
Cheque and Remittance Processing Operational
Austraclear Processing Operational
Real Time Notifications (RTN) Operational
Fileactive - Website - Logon Operational
Trade Payable Finance, Invoices and Guarantees Operational
FX Request for Quote (RFQ) - API Operational
Returned Items Operational
Reply/Acknowledgement Files Operational
ANZ Cashactive Operational
ANZ Cashactive Virtual Operational
ANZ Cashactive Control Operational
ANZ Virtual Account Management (VAM) Operational
ANZ Cashactive Fusion Operational
Start of Day Processing Operational
API Gateway Operational
ANZ Cashactive - Logon Operational
ANZ Transactive - Trade/ APEA Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting Operational
Trade Finance payment processing Operational
Payments Processing Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service Operational
ANZ Commercial Cards Processing Operational
ANZ Cash Asia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 26, 2026

No incidents reported today.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026
ANZ Incident Notification - Fileactive Connectivity
Resolved - Resolution Time: 20/07/2026 14:30 AEST
Jul 20, 14:47 AEST
Investigating - Fileactive Connectivity
Start Time: 20/07/2026 11:45 AEST
Resolution Time: 20/07/2026 14:30 AEST

Incident Details
We are currently investigating an issue impacting ANZ Fileactive. Some Straight-through-processing (STP) users are experiencing intermittent connectivity issues and are unable to process payments and/or receive reply files and transaction reports.

As the issue is intermittent users experiencing connection error are advised to retry the connection. ANZ will provide updates on restoration status as soon as practical.

We apologise for the inconvenience.

Impacted Geographies: Global
Jul 20, 13:20 AEST
Jul 19, 2026
ANZ Maintenance Notification - Transactive - Global
Completed - The scheduled maintenance has been completed.
Jul 19, 05:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 00:30 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 19/07/2026 00:30 AEST
End Time: 19/07/2026 05:30 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global Administration and Self Service functions which will result in an outage.

During the outage, ANZ Transactive - Global - Administration and Self Service Functions will not be available. This will affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global
Jul 14, 11:33 AEST
Jul 18, 2026
ANZ Maintenance Notification - Transactive Global (China)
Completed - The scheduled maintenance has been completed.
Jul 18, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 18:30 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 18/07/2026 18:30 AEST
End Time: 18/07/2026 23:30 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services in China which will result in an outage.

During the outage, payment processing on ANZ Transactive - Global for China will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: China
Jul 14, 16:56 AEST
Jul 17, 2026

No incidents reported.

Jul 16, 2026
ANZ Incident Notification - Fileactive - File processing delays.
Resolved - ANZ Fileactive
Start Time: 16/07/2026 08:45 AEST
Resolution Time: 16/07/2026 09:10 AEST

This incident has been resolved.
Jul 16, 09:56 AEST
Investigating - ANZ Fileactive
Start Time: 16/07/2026 08:45 AEST
Resolution Time: TBA

Incident Details
We have been experiencing delays in processing of files via the ANZ Fileactive service since 08:45 AEST. This is resulting in processing delays of payments and reply files. Technology teams are currently investigating the issue.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Jul 16, 09:31 AEST
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
ANZ Incident Notification - Fileactive - File processing delays.
Resolved - This incident has been resolved.
Resolution Time: 13/07/2026 13:08 AEST
Jul 13, 13:26 AEST
Identified - We have identified the issue and payment processing of the impacted files is planned to commence shortly. Since 11:42 AEST, all new payments have been successfully processed. The focus is now on remediating the backlog of payments. Further updates will be provided once this has been completed.
Jul 13, 12:04 AEST
Investigating - ANZ Fileactive
Start Time: 13/07/2026 09:04 AEST
Resolution Time: 13/07/2026 13:08 AEST

Incident Details
We have been experiencing delays in processing of files via the ANZ Fileactive service since 09:04 AEST. This is resulting in processing delays of payments and reply files. Technology teams are currently investigating the issue.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Jul 13, 11:22 AEST
Jul 12, 2026
ANZ Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
Jul 12, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 02:00 AEST
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 12/07/2026 02:00 AEST
End Time: 12/07/2026 10:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jul 10, 13:51 AEST
ANZ Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
Jul 12, 05:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:30 AEST
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 11/07/2026 22:30 AEST
End Time: 12/07/2026 06:30 AEST

Change Details
ANZ is undertaking planned maintenance that will impact ANZ Fileactive services.

During this maintenance period, some ANZ Fileactive inward and outward processing may be delayed. Specifically, New Zealand 7 Day Reporting (Balance & Transaction Reporting) and payment processing may be delayed.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jul 8, 18:55 AEST
ANZ Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
Jul 12, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:45 AEST
Scheduled - ANZ Fileactive Scheduled Change

**Updated time**
Start Time: 11/07/2026 23:45 AEST
End Time: 12/07/2026 03:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, ANZ Cash Management Central (ACMC) API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jul 8, 18:58 AEST
ANZ Maintenance Notification - Transactive Global
Completed - The scheduled maintenance has been completed.
Jul 12, 02:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:00 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 12/07/2026 00:00 AEST
End Time: 12/07/2026 02:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage, ANZ Transactive - Global and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Jul 8, 19:02 AEST
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