ANZ Digital Services Status Page ANZ Institutional Digital Services Status Page provides up to date information on the availability of services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia. For more information contact your ANZ Customer Service Centre.
All Systems Operational
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Login ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Trade Finance ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transactions Reporting Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Login ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Pleased be advised we are undertaking planned maintenance to ANZ Transactive-Global from 20:00 Friday 09 June until 14:00 Saturday June 10 Australian Eastern Standard Time.

During the outage, ANZ Transactive-Global users will be unable to access the Commercial Cards Reporting & Self Service and Loans Reporting functions. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Posted on Jun 07, 2023 - 15:52 AEST
Please be advised that ANZ Transactive – Cash Asia will be unavailable from 03:30 SGT/HKT (05:30 AEST) to 11:30 SGT/HKT (13:30 AEST) Sunday 11 June 2023.

Please plan your banking activities accordingly and do not use the system during this time. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, Vietnam, India, Philippines, Taiwan, Indonesia

Posted on Jun 06, 2023 - 13:16 AEST
Past Incidents
Jun 8, 2023

No incidents reported today.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023
Resolved - The connectivity to ANZ Fileactive service has been restored and files are processing as expected.

There may be some residual issues that have impacted some customers and we advise you to contact the Customer Service Centre for further assistance.

Jun 5, 08:52 AEST
Investigating -

We are currently experiencing a connectivity issue impacting ANZ Fileactive inward and outward file processing. Technology teams are currently assessing the issue and we will provide further updates as soon as practical. 


Impacted Geographies Global


Jun 5, 08:25 AEST
Jun 4, 2023
Completed - The scheduled maintenance has been completed.
Jun 4, 16:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:01 AEST
Scheduled - Please be advised that ANZ Transactive – Cash Asia will be unavailable from 04:00 SGT/HKT (06:00 AEST) to 14:00 SGT/HKT (16:00 AEST) Sunday 4 June 2023.

Please plan your banking activities accordingly and do not use the system during this time. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, Vietnam, India, Philippines, Taiwan, Indonesia

May 29, 16:16 AEST
Completed - The scheduled maintenance has been completed.
Jun 4, 06:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 01:00 AEST
Scheduled -

We are performing planned maintenance activities on Sunday 4 June 2023 from 01:00 until 06:00 AEST. During this period, OSKO (New Payments Platform) payment processing will be unavailable. 


Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.


Impacted Geographies: Australia


Jun 1, 15:12 AEST
Completed - The scheduled maintenance has been completed.
Jun 4, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 13:00 AEST
Scheduled -

We are performing planned maintenance to ANZ Transactive - Global on Saturday 3 June 2023 from 13:00 until Sunday 4 June 2023 05:00 AEST.


During this period, ANZ Transactive - Global delegated administration functions and self-service functions, including password resets, token and ANZ Digital Key activations may not be available. Please complete your banking activities prior to the outage. We apologise for any inconvenience caused. 


Impacted Geographies: GLOBAL


Jun 1, 15:14 AEST
Jun 3, 2023
Completed - The scheduled maintenance has been completed.
Jun 3, 02:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:01 AEST
Scheduled -

We are performing planned maintenance to ANZ Transactive - Global on Friday 02 June 2023 from 22:00 until Saturday 03 June 2023 02:30 AEST.


During this period, ANZ Transactive - Global functions including associated applications  will not be available. We recommend that you complete your banking activities prior to the outage. We apologise for any inconvenience caused.


Impacted Geographies: GLOBAL


Jun 1, 14:55 AEST
Jun 2, 2023
Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023
Resolved - Service has been restored and the incident is now resolved. We apologise for any inconvenience this has caused.

Impacted Geographies:Australia and New Zealand

May 29, 14:07 AEST
Update - We are continuing to experience intermittent payment processing delays and timeouts. Teams are monitoring and processing the backlog of transactions. Customers using API's may intermittently receive “504 errors” and will need to retrigger payments. We will continue to provide updates on the status.

We apologise for the inconvenience.

Impacted Geographies:Australia and New Zealand

May 29, 12:57 AEST
Update - Please be advised we are continuing to work on restoring service to ANZ Cashactive Control payment processing. Customers are advised to avoid resubmitting payments.

We apologise for the inconvenience.

Impacted Geographies: Australia and New Zealand


May 29, 11:09 AEST
Investigating - We have identified an issue resulting in delayed payment processing in ANZ Cashactive Control. Customers may experience delays in updates to transaction reporting in ANZ Cashactive Control. This may also impact the transaction posting in other digital services, including ANZ Transactive - Global. Technology teams are investigating this issue. Please refer back to Status Page for updates.

We apologise for the inconvenience.

Impacted Geographies:Australia and New Zealand

May 29, 09:31 AEST
Completed - The scheduled maintenance has been completed.
May 29, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 23:00 AEST
Scheduled - We are undertaking planned maintenance to the ANZ Fileactive services between Sunday 28 May at 23:00 and Monday 29 May at 02:00 AEST.

Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and get processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

May 25, 09:41 AEST
May 28, 2023
May 27, 2023
Completed - The scheduled maintenance has been completed.
May 27, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 AEST
Scheduled - We are undertaking planned maintenance to ANZ Transactive - Global on Saturday 27 May 2023 from 08:00 until 16:00 AEST.

During the outage, ANZ Transactive-Global functions will be unavailable to users. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

May 25, 09:46 AEST
May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.