ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

All Systems Operational

ANZ Transactive - Global Operational
ANZ Transactive – Global Logon Operational
Accounts Balance & Transactions - Statements Operational
Commercial Cards Operational
Service Requests Operational
Payments Operational
Liquidity Management Operational
ANZ Transactive – Global mobile Operational
Foreign Exchange Operational
ANZ Fileactive Operational
Balance & Transaction Reporting (BTR) - Intraday Operational
Balance & Transaction Reporting (BTR) - End of Day Operational
Payments - Managed File Transfer (MFT) Operational
Payments - API Operational
Cheque and Remittance Processing Operational
Austraclear Processing Operational
Real Time Notifications (RTN) Operational
Fileactive - Website - Logon Operational
Trade Payable Finance, Invoices and Guarantees Operational
FX Request for Quote (RFQ) - API Operational
Returned Items Operational
Reply/Acknowledgement Files Operational
ANZ Cashactive Operational
ANZ Cashactive Virtual Operational
ANZ Cashactive Control Operational
ANZ Virtual Account Management (VAM) Operational
ANZ Cashactive Fusion Operational
Start of Day Processing Operational
API Gateway Operational
ANZ Cashactive - Logon Operational
ANZ Transactive - Trade/ APEA Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting Operational
Trade Finance payment processing Operational
Payments Processing Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service Operational
ANZ Commercial Cards Processing Operational
ANZ Cash Asia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - Transactive - Trade/APEA May 17, 2026 03:00-10:00 AEST

ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 17/05/2026 03:00 AEST
End Time: 17/05/2026 10:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on May 15, 2026 - 15:24 AEST

ANZ Maintenance Notification - Fileactive May 17, 2026 06:00-09:00 AEST

ANZ Fileactive Scheduled Change

Start Time: 17/05/2026 06:00 AEST
End Time: 17/05/2026 09:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, host-to-host processing via ANZ Fileactive will be impacted. Inward Payments from customers will be rejected and customers will have to re-send after the outage. Outward files to customers will be delayed until the maintenance is complete.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on May 14, 2026 - 13:15 AEST

ANZ Maintenance Notification - Transactive - Global May 24, 2026 00:30-09:30 AEST

ANZ Transactive - Global Scheduled Change


Start Time: 24/05/2026 00:30 AEST


End Time: 24/05/2026 09:30 AEST


Change Details


ANZ will be undertaking a change to our systems that will impact the availability of a number of digital services. The following services will be impacted during the maintenance window.



  • ANZ Transactive - Global users will be unable to logon and perform any banking services during the maintenance window which will include payment processing and any other applications.

  • There may be degradation in Host-To-Host Non Straight Through Processing of payments from ANZ Fileactive and as a result there may be short delays with receipt of acknowledgement files.

  • Host-To-Host Straight Through Processing via ANZ Fileactive is unaffected by the maintenance.


Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.


Impacted Geographies: Global
Posted on May 14, 2026 - 17:16 AEST
May 16, 2026

No incidents reported today.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026
ANZ Incident Notification - Fileactive - File processing delays.
Resolved - Resolution Time: 12/05/2026 19:30 AEST

The remediation activities have been completed prior to payment processing cutoff times. ANZ is performing a reconciliation of the incident impacts however we confirm the services are operational. We recommend you avoid reprocessing files already submitted via ANZ Fileactive service as these have formed part of ANZ's remediation activities. Should you have any enquiries, please engage with your ANZ Customer Support contacts.

ANZ apologises for any inconvenience caused by this incident.
May 12, 20:04 AEST
Update - ANZ is continuing to perform remediation activities to process the impacted payments during the outage period for the ANZ Fileactive service.
May 12, 17:40 AEST
Monitoring - All new files are processing as usual from approximately 14:45 AEST.

Technology teams are working on remediating the files impacted during the outage period. Customers are advised to not resubmit any files.
May 12, 14:52 AEST
Investigating - ANZ Fileactive
Start Time: 12/05/2026 13:13 AEST
Resolution Time: TBA

Incident Details
We are currently experiencing delays in processing of inbound payment files via the ANZ Fileactive service. This is impacting the processing of payments and delivery of reply/ acknowledgement files. Technology teams are currently working to resolve the issue.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
May 12, 14:31 AEST
ANZ Incident Notification - Transactive - Trade log on issues
Resolved - The incident has been resolved.

Resolution Time: 12/05/2026 at 10:35 AEST
May 12, 10:54 AEST
Investigating - ANZ Transactive - Trade
Start Time: 12/05/2026 08:30 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Trade and APEA services. Users are unable to login to services via the direct link to the ANZ Transactive Trade (company administered) and Transactive APEA (company administered) portal on anz.com. Users will receive the following error message:
"You must first log in to access the application. This message will appear if your session has timed out or if you attempt to access the application through a bookmarked link."

Technology teams are currently working on resolving the issue.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
May 12, 09:10 AEST
May 11, 2026
ANZ Maintenance Notification - Virtual Account Management (VAM) and Transactive Global - Liquidity Management (LQM)
Completed - The scheduled maintenance has been completed.
May 11, 07:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 12:30 AEST
Scheduled - ANZ Virtual Account Management (VAM) and Transactive Global - Liquidity Management (LQM) Scheduled Change

Start Time: 09/05/2026 12:30 AEST
End Time: 11/05/2026 07:30 AEST

Change Details

ANZ will be performing system maintenance on ANZ Virtual Account Management (VAM) and Transactive Global - Liquidity Management (LQM) services which will result in an outage.

During this period, users will be unable to access these services. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
May 6, 15:19 AEST
May 10, 2026
ANZ Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
May 10, 20:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 10:30 AEST
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 10/05/2026 10:30 AEST
End Time: 10/05/2026 20:30 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
May 6, 15:09 AEST
ANZ Maintenance Notification - Planned NZ Payment Industry Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:30 AEST
Scheduled - Planned NZ Payment Industry Maintenance

Start Time: 09/05/2026 23:30 NZT
End Time: 10/05/2026 17:00 NZT

Change Details

Due to scheduled industry maintenance please be advised - Payments made to and from other banks between the hours of 11.30pm (NZT) Saturday 9th May and 5.00pm (NZT) Sunday 10th May will experience processing delays until after 5:00pm (NZT) Sunday 10th May.

Payments made between ANZ accounts during this time will not be affected. Please ensure you complete your banking activities prior to this outage.

Impacted Geographies: New Zealand (Domestic Payments Only)
Apr 29, 08:59 AEST
May 9, 2026
May 8, 2026
ANZ Incident Notification - Transactive - Global - Foreign Exchange (FX) Rates
Resolved - This incident is resolved and deals are flowing.

Resolution Time: 08/05/2026 11:30 AEST
May 8, 11:36 AEST
Update - Technology teams are continue to investigate the issue.

Users are advised to contact their ANZ Foreign Exchange representative for any foreign exchange contract matters or assistance. Processing of cross border payments using the get rate function is not impacted by this incident.

Please refer back to this page for further updates.
May 8, 10:22 AEST
Investigating - ANZ Transactive - Global (FX Menu)
Start Time: 08/05/2026 04:16 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global. Users are unable to view the Foreign Exchange menu, which enables user to view and managed foreign exchange contracts. This may also impacts the ability for customers to perform cross border payments.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
May 8, 08:13 AEST
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
ANZ Incident Notification - Transactive - Global Commercial Cards
Resolved - This incident has been resolved.
May 5, 16:17 AEST
Update - We are continuing to investigate the issue and apologise for the inconvenience.
May 5, 11:40 AEST
Investigating - ANZ Transactive - Global Commercial Cards
Start Time:2026-04-30 02:17:26 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an incident impacting ANZ Transactive - Global - Commercial Cards. Australian Commercial Cards customers are unable to view the end of month April e-statements from Transactive Global. Technology teams are currently investigating impacts and will provide further updates as soon as available.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: AU
May 4, 19:34 AEST
May 4, 2026
ANZ Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
May 4, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 23:00 AEST
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 03/05/2026 23:00 AEST
End Time: 04/05/2026 02:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Apr 30, 10:06 AEST
May 3, 2026
ANZ Maintenance Notification - Transactive - Trade/APEA
Completed - The scheduled maintenance has been completed.
May 3, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 04:00 AEST
Scheduled - ANZ Transactive - Trade/APEA Scheduled Change

Start Time: 03/05/2026 04:00 AEST
End Time: 03/05/2026 13:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Trade/APEA services which will result in an outage.

During the outage, ANZ Transactive - Trade/APEA and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
May 1, 08:46 AEST
May 2, 2026

No incidents reported.

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