ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
All Systems Operational
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Log-on ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Login ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Transactive - Trade ? Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2024
Completed - The scheduled maintenance has been completed.
Jun 24, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:00 AEST
Scheduled - Please be advised that we are undertaking planned maintenance to ANZ Fileactive services from 23:00 AEST on Sunday 23 June 2024 until 02:00 AEST on Monday 24 June 2024. During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Jun 19, 09:13 AEST
Jun 23, 2024
Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024
Resolved - ANZ has investigated a small number of New Zealand payment transactions which have been processed twice to payee (beneficiary) accounts. ANZ has undertaken actions to reverse the impacted transactions.

For further assistance or enquiries, please contact the ANZ Customer Service Centre.

We apologise for any inconvenience caused.

Impacted Geographies:New Zealand

Jun 18, 21:30 AEST
Jun 17, 2024
Resolved - The incident has been resolved and we are continuing to monitor the service stability.

We apologise for the inconvenience.

Impacted Geographies: Global

Jun 17, 20:08 AEST
Update - We are continuing to work through restoration activities. We will provide an update as soon as it becomes available.

We apologise for the inconvenience.

Impacted Geographies: Global

Jun 17, 19:20 AEST
Update - We are continuing to investigate the issue and will provide an update as soon as it becomes available.

We apologise for any inconvenience.

Impacted Geographies: Global

Jun 17, 16:25 AEST
Investigating - We are currently experiencing delays in processing Direct Entry payments in ANZ Transactive -Global and Fileactive services.
- ANZ Transactive - Global users may observe payments in an Awaiting Process status.
- ANZ Fileactive users may observe delays in receipt of Payment acknowledgements/ reply files for successful processing.

Technology teams are working to resolve the issue as soon as practical. Further updates will be provided shortly.

We apologise for any inconvenience.

Impacted Geographies: Global

Jun 17, 15:20 AEST
Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 05:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 02:30 AEST
Scheduled - Please be advised we are undertaking planned maintenance to ANZ Transactive - Global from 02:30 AEST until 05:30 AEST on Sunday 16 June 2024. During this period, there may be some delays in the processing of Osko (NPP) Payments.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Jun 13, 09:27 AEST
Jun 15, 2024

No incidents reported.

Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 19:00 AEST
Scheduled - Please be advised we are undertaking planned maintenance to the ANZ Cashactive Control and Cashactive Virtual applications in Australia from 19:00 AEST until 23:00 AEST on Friday 14 June 2024. During this period, users will be unable to access the services.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia

Jun 13, 09:36 AEST
Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - The Start of Day processing is now complete and the issue is resolved.

We apologise for any inconvenience this may have caused.

Jun 11, 08:20 AEST
Investigating - We have experienced a delay in delivery of ANZ Cashactive Start of Day processing of approx 30 mins. We are currently investigating and will provide an update as soon as practical. We apologise for the inconvenience.
Jun 11, 07:53 AEST
Jun 10, 2024

No incidents reported.