ANZ Digital Services Status

ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:

Operational

Degraded Performance

Partial Outage

Major Outage

Under Maintenance

All Systems Operational

ANZ Transactive - Global Operational

ANZ Transactive – Global Log-on Operational

Accounts Balance & Transactions - Statements Operational

Commercial Cards Operational

Trade Finance Operational

Service Requests Operational

Payments Operational

Liquidity Management Operational

ANZ Transactive – Global mobile Operational

ANZ Fileactive Operational

File Processing Operational

API Gateway Operational

Balance & Transaction Reporting Operational

ANZ Cashactive Operational

ANZ Cashactive Virtual Operational

ANZ Cashactive Control Operational

ANZ Virtual Account Management (VAM) Operational

ANZ Cashactive Fusion Operational

Start of Day Processing Operational

API Gateway Operational

ANZ Transactive - Cash Asia Operational

ANZ Transactive – Cash Asia Login Operational

Payments Operational

Account Statement and Other Reporting Operational

Bank Agency Services Operational

NPP Bank APIs Operational

Global Courier Service (Tier 1 CS2) Operational

Other Services Operational

Customer Service Centre IVR service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned maintenance for ANZ Transactive - Global on 09 December 2023 Dec 9, 2023 11:30-17:30 AEDT

Please be advised that we are undertaking planned maintenance to ANZ Transactive - Global on Saturday 09 December 2023 from 11:30 AEDT until 17:30 AEDT. During this period, ANZ Transactive - Global and associated applications may not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Posted on Dec 06, 2023 - 12:21 AEDT

Past Incidents

Dec 6, 2023

No incidents reported today.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

Processing delays ANZ Fileactive and Bank Agency NPP processing and login issues across Digital services

Resolved - We have now restored the login issue and the incident is resolved. Technology teams will continue to monitor the service.

We apologise for any inconvenience.

Impacted Geographies: Global
Dec 4, 22:17 AEDT

Update - We are continuing to investigate this issue. The processing flows for the NPP service are operational and backlog has been processed.

The login issue remains unresolved.

We apologise for any inconvenience.

Impacted Geographies: Global
Dec 4, 22:09 AEDT

Update - We are continuing to investigate the issues. The processing on ANZ Fileactive and NPP services are currently flowing and the backlog of volumes impacted are being processed. Our technology teams are closely monitoring the situation.

The login issues are limited to ANZ Fileactive and Cashactive services and investigation is still underway.

We will provide a further update by 22:00 AEDT.

Impacted Geographies Global
Dec 4, 21:05 AEDT

Update - We are continuing to investigate this issue. We will provide a further update in due course.

We apologise for any inconvenience.

Impacted Geographies: Global
Dec 4, 20:51 AEDT

Investigating - We are currently investigating an issue impacting across digital services. Customers are experiencing payment processing failures in ANZ Fileactive and Bank Appointor NPP services.

We have also observed that some users may be unable to login into ANZ Digital services, including ANZ Fileactive, Cashactive and Transactive - Global.

We will provide an update once technology has undertaken further investigations.

Impacted Geographies Global
Dec 4, 19:39 AEDT

Planned maintenance for ANZ Fileactive on 03 - 04 December 2023

Completed - The scheduled maintenance has been completed.
Dec 4, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:00 AEDT

Scheduled -

Please be advised that we are undertaking planned maintenance to ANZ Fileactive services from 23:00 AEDT Sunday 03 December 2023 until 02:00 AEDT Monday 04 December 2023. During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Nov 30, 14:14 AEDT

Dec 3, 2023

Dec 2, 2023

Planned maintenance for ANZ Transactive - Global on 02 December 2023

Completed - The scheduled maintenance has been completed.
Dec 2, 16:31 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 10:31 AEDT

Scheduled -

Please be advised that we are undertaking planned maintenance to ANZ Transactive - Global on Saturday 02 December 2023 from 10:30 AEDT until 16:30 AEDT. During this period, ANZ Transactive - Global and associated applications may not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Nov 30, 14:07 AEDT

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

Planned maintenance for ANZ Transactive - Global on 25 - 26 November 2023

Completed - The scheduled maintenance has been completed.
Nov 26, 06:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 17:30 AEDT

Scheduled -

Please be advised we are undertaking planned maintenance to ANZ Transactive - Global from 17:30 AEDT Saturday 25 November 2023 until 06:30 AEDT Sunday 26 November 2023. During the outage, ANZ Transactive - Global and associated applications may not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Nov 22, 09:09 AEDT

Nov 25, 2023

Planned maintenance for ANZ Transactive - Global on 25 November 2023

Completed - The scheduled maintenance has been completed.
Nov 25, 12:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:00 AEDT

Scheduled -

Please be advised that we are undertaking planned maintenance to ANZ Transactive - Global on Saturday 25 November 2023 from 08:00 AEDT until 12:30 AEDT. During this period, ANZ Transactive - Global and associated applications may not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Nov 22, 09:03 AEDT

Nov 24, 2023

No incidents reported.

Nov 23, 2023

Delays in payments processing for users of ANZ Transactive Cash Asia.

Resolved - The incident has been resolved and we are continuing to monitor the payments.

We apologise for the inconvenience.

Impacted Geographies: All geographies
Nov 23, 18:13 AEDT

Update - Technology teams are continuing to monitor and work on resolving the delays within ANZ Transactive Cash Asia. Payments for both inward and outward are now working.

We will provide updates as soon as practical. We apologise for the inconvenience.

Impacted Geographies: All geographies
Nov 23, 17:50 AEDT

Investigating -

We are currently experiencing delays for inward and outward payments for users of ANZ Transactive Cash Asia. The following impacts:

Outward payments for customers in Singapore, Indonesia and NEFT in India are delayed.
Inward payments for customers in all geographies. Customers will experience delays in inward credits to their accounts.

We will provide updates as soon as practical. We apologise for the inconvenience.

Impacted Geographies: All geographies

Nov 23, 16:42 AEDT

Nov 22, 2023

No incidents reported.