ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 2025 - 23:30 AEDT
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 25/01/2025 23:30 AEDT
End Time: 26/01/2025 06:30 AEDT

Change Details
ANZ is undertaking planned maintenance that will impact ANZ Fileactive.

During this maintenance period, ANZ Fileactive inward and outward files will not be processed during the outage window.

This will impact customers receiving intraday balance and transaction reporting and payment processing during this period.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Jan 25, 2025 23:30 - Jan 26, 2025 06:30 AEDT
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Logon ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
Foreign Exchange ? Operational
ANZ Fileactive ? Under Maintenance
File Processing ? Under Maintenance
API Gateway ? Operational
Balance & Transaction Reporting Under Maintenance
ANZ Fileactive - Website - Logon ? Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Logon ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2025

No incidents reported today.

Jan 25, 2025
Completed - The scheduled maintenance has been completed.
Jan 25, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 12:00 AEDT
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 25/01/2025 12:00 AEDT
End Time: 25/01/2025 20:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global Administration and Self Service functions which will result in an outage.

During the outage, ANZ Transactive - Global - Administration and Self Service Functions will not be available. This will affect access to administration functionalities such as User, Organisational, App and & Security Device as well as Self Service functionalities such as New User Activation, Forgot Password, Change Password, Unblock Token & ADK Activation.

All other functions within ANZ Transactive - Global will remain available and will not be impacted by the maintenance activities.

Impacted Geographies: Global

Jan 23, 15:25 AEDT
Jan 24, 2025

No incidents reported.

Jan 23, 2025
Resolved - This incident has been resolved.
Jan 23, 08:24 AEDT
Investigating - ANZ Fileactive & ANZ Cashactive
Start Time: 23/01/2025 07:30 AEDT
Resolution Time: TBA

Incident Details
Due to an issue in processing the End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting in ANZ Digital Services, including ANZ Cashactive and ANZ Fileactive. Technology teams are monitoring the progress and we will update you with expected delivery times.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia and New Zealand

Jan 23, 07:44 AEDT
Jan 22, 2025

No incidents reported.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025
Resolved - This incident has been resolved.
Jan 18, 16:23 AEDT
Investigating - ANZ Transactive Global
Start Time: 18/01/2025 14:00 AEDT
Resolution Time: TBA

Incident Details
Please be advised we are currently investigating an issue resulting in delayed delivery of the Balance & Transaction Reporting for Australian domiciled AUD accounts in ANZ Transactive Global. Our technology teams are assessing the issue, and we will provide an update as soon as available.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Australia

Jan 18, 14:45 AEDT
Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.