ANZ Digital Services Status

ANZ Digital Services Status Page ANZ Institutional Digital Services Status Page provides up to date information on the availability of services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia. For more information contact your ANZ Customer Service Centre.

All Systems Operational

ANZ Transactive - Global Operational

ANZ Transactive – Global Login Operational

Accounts Balance & Transactions - Statements Operational

Commercial Cards Operational

Trade Finance Operational

Service Requests Operational

Payments Operational

Liquidity Management Operational

ANZ Transactive – Global mobile Operational

ANZ Fileactive Operational

File Processing Operational

API Gateway Operational

Balance & Transactions Reporting Operational

ANZ Cashactive Operational

ANZ Cashactive Virtual Operational

ANZ Cashactive Control Operational

ANZ Virtual Account Management (VAM) Operational

ANZ Cashactive Fusion Operational

Start of Day Processing Operational

API Gateway Operational

ANZ Transactive - Cash Asia Operational

ANZ Transactive – Cash Asia Login Operational

Payments Operational

Account Statement and Other Reporting Operational

Bank Agency Services Operational

NPP Bank APIs Operational

Global Courier Service (Tier 1 CS2) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ANZ Transaction Global - Planned maintenance to Commercial Cards and Loans Reporting Jun 9, 2023 20:00 - Jun 10, 2023 14:00 AEST

Pleased be advised we are undertaking planned maintenance to ANZ Transactive-Global from 20:00 Friday 09 June until 14:00 Saturday June 10 Australian Eastern Standard Time.

During the outage, ANZ Transactive-Global users will be unable to access the Commercial Cards Reporting & Self Service and Loans Reporting functions. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Posted on Jun 07, 2023 - 15:52 AEST

ANZ Transactive - Cash Asia Planned Maintenance 11 June 2023 Jun 11, 2023 05:30-13:30 AEST

Please be advised that ANZ Transactive – Cash Asia will be unavailable from 03:30 SGT/HKT (05:30 AEST) to 11:30 SGT/HKT (13:30 AEST) Sunday 11 June 2023.

Please plan your banking activities accordingly and do not use the system during this time. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, Vietnam, India, Philippines, Taiwan, Indonesia
Posted on Jun 06, 2023 - 13:16 AEST

Past Incidents

Jun 8, 2023

No incidents reported today.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

ANZ Fileactive file processing issues

Resolved - The connectivity to ANZ Fileactive service has been restored and files are processing as expected.

There may be some residual issues that have impacted some customers and we advise you to contact the Customer Service Centre for further assistance.
Jun 5, 08:52 AEST

Investigating -

We are currently experiencing a connectivity issue impacting ANZ Fileactive inward and outward file processing. Technology teams are currently assessing the issue and we will provide further updates as soon as practical.

Impacted Geographies Global

Jun 5, 08:25 AEST

Jun 4, 2023

ANZ Transactive - Cash Asia Planned Maintenance 4 June 2023

Completed - The scheduled maintenance has been completed.
Jun 4, 16:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:01 AEST

Scheduled - Please be advised that ANZ Transactive – Cash Asia will be unavailable from 04:00 SGT/HKT (06:00 AEST) to 14:00 SGT/HKT (16:00 AEST) Sunday 4 June 2023.

Please plan your banking activities accordingly and do not use the system during this time. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong, Vietnam, India, Philippines, Taiwan, Indonesia
May 29, 16:16 AEST

Planned Maintenance impacting Osko Payments 4 June 2023

Completed - The scheduled maintenance has been completed.
Jun 4, 06:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 01:00 AEST

Scheduled -

We are performing planned maintenance activities on Sunday 4 June 2023 from 01:00 until 06:00 AEST. During this period, OSKO (New Payments Platform) payment processing will be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia

Jun 1, 15:12 AEST

ANZ Transactive - Global planned maintenance 3-4 June 2023

Completed - The scheduled maintenance has been completed.
Jun 4, 05:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 13:00 AEST

Scheduled -

We are performing planned maintenance to ANZ Transactive - Global on Saturday 3 June 2023 from 13:00 until Sunday 4 June 2023 05:00 AEST.

During this period, ANZ Transactive - Global delegated administration functions and self-service functions, including password resets, token and ANZ Digital Key activations may not be available. Please complete your banking activities prior to the outage. We apologise for any inconvenience caused.

Impacted Geographies: GLOBAL

Jun 1, 15:14 AEST

Jun 3, 2023

ANZ Transactive-Global planned maintenance 2-3 June 2023

Completed - The scheduled maintenance has been completed.
Jun 3, 02:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:01 AEST

Scheduled -

We are performing planned maintenance to ANZ Transactive - Global on Friday 02 June 2023 from 22:00 until Saturday 03 June 2023 02:30 AEST.

During this period, ANZ Transactive - Global functions including associated applications will not be available. We recommend that you complete your banking activities prior to the outage. We apologise for any inconvenience caused.

Impacted Geographies: GLOBAL

Jun 1, 14:55 AEST

Jun 2, 2023

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

ANZ Cashactive Control - payment processing

Resolved - Service has been restored and the incident is now resolved. We apologise for any inconvenience this has caused.

Impacted Geographies:Australia and New Zealand
May 29, 14:07 AEST

Update - We are continuing to experience intermittent payment processing delays and timeouts. Teams are monitoring and processing the backlog of transactions. Customers using API's may intermittently receive “504 errors” and will need to retrigger payments. We will continue to provide updates on the status.

We apologise for the inconvenience.

Impacted Geographies:Australia and New Zealand
May 29, 12:57 AEST

Update - Please be advised we are continuing to work on restoring service to ANZ Cashactive Control payment processing. Customers are advised to avoid resubmitting payments.

We apologise for the inconvenience.

Impacted Geographies: Australia and New Zealand

May 29, 11:09 AEST

Investigating - We have identified an issue resulting in delayed payment processing in ANZ Cashactive Control. Customers may experience delays in updates to transaction reporting in ANZ Cashactive Control. This may also impact the transaction posting in other digital services, including ANZ Transactive - Global. Technology teams are investigating this issue. Please refer back to Status Page for updates.

We apologise for the inconvenience.

Impacted Geographies:Australia and New Zealand
May 29, 09:31 AEST

ANZ Fileactive Services Planned Maintenance on 28-29 May 2023

Completed - The scheduled maintenance has been completed.
May 29, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 23:00 AEST

Scheduled - We are undertaking planned maintenance to the ANZ Fileactive services between Sunday 28 May at 23:00 and Monday 29 May at 02:00 AEST.

Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and get processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
May 25, 09:41 AEST

May 28, 2023

May 27, 2023

ANZ Transactive - Global Planned Maintenance on 27 May 2023

Completed - The scheduled maintenance has been completed.
May 27, 16:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 AEST

Scheduled - We are undertaking planned maintenance to ANZ Transactive - Global on Saturday 27 May 2023 from 08:00 until 16:00 AEST.

During the outage, ANZ Transactive-Global functions will be unavailable to users. Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
May 25, 09:46 AEST

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.