ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
All Systems Operational
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Log-on ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Login ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
ANZ Transactive - Trade ? Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned maintenance for ANZ Fileactive on 25-26 May 2024 May 25, 2024 23:00 - May 26, 2024 02:00 AEST
Please be advised that we are undertaking planned maintenance to ANZ Fileactive services from 23:00 AEST on Saturday 25 May 2024 until 02:00 AEST on Sunday 26 May 2024. During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Posted on May 21, 2024 - 16:39 AEST
OSKO payments (NPP) planned maintenance on 25-26 May 2024 May 25, 2024 23:00 - May 26, 2024 07:00 AEST
Please be advised that OSKO payments (New Payments Platform) services in ANZ Transactive – Global, ANZ Fileactive and the NPP Bank APIs will be unavailable from 23:00 AEST Saturday 25 May 2024 until 07:00 AEST Sunday 26 May 2024.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global

Posted on May 21, 2024 - 16:31 AEST
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024
Resolved - The incident has been resolved and we are continuing to monitor the service stability.

We apologise for the inconvenience.

Impacted Geographies: Global

May 21, 15:31 AEST
Update - We are continuing to work on restoring the service. Further updates to be provided as soon as practical.

Users currently logged in ANZ's Digital Services are able to performing banking functions and are not impacted by the outage.

Impacted Geographies: Global

May 21, 15:04 AEST
Identified - We are continuing to work on the recovery of the services. Please be advised all web-based access to our Digital Services are impacted by the issue, including ANZ Transactive - Global, Transactive Cash Asia, Transactive - Trade, Cashactive, Liquidity Management and Fileactive applications.

We will continue to provide updates as we work on restoring the services and apologise for the inconvenience.

Impacted Geographies: Global

May 21, 14:08 AEST
Update - Please be advised the issue is impacting multiple applications, including ANZ Transactive - Global and Transactive Cash Asia access via the Transactive Global login page.

We have identified the issue and are working on a remediation plan. Further updates will be provided as soon as possible.

Impacted Geographies: Global

May 21, 13:48 AEST
Investigating - Please be advised we are investigating an issue with ANZ Transactive – Global access. Some users might experience an error message whilst attempting to login to ANZ Transactive - Global.

We apologise for any inconvenience and will provide further updates as soon as available.

Impacted Geographies: Global

May 21, 13:04 AEST
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:00 AEST
Scheduled - Please be advised we are undertaking planned maintenance to the ANZ Cashactive Control and Cashactive Virtual applications in Australia from 19:00 AEST until 22:00 AEST on Friday 17 May 2024. During this period, users will be unable to access the services.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Australia

May 14, 11:16 AEST
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Resolved - The incident has been resolved
May 14, 11:07 AEST
Update - The incident has been resolved and we are continuing to monitor the service stability.

We apologise for the inconvenience.

Impacted Geographies: New Zealand (New Zealand domiciled accounts)

May 14, 11:06 AEST
Update - We are continuing to investigate the issue and will provide an update as soon as it becomes available.

We apologise for the inconvenience.

Impacted Geographies: New Zealand (New Zealand domiciled accounts)

May 14, 10:53 AEST
Investigating - Please be advised we are currently experiencing an issue with Foreign Exchange pre-booked deals for New Zealand accounts in ANZ Transactive - Global. Users are unable to view and apply pre-booked Foreign Exchange rates for cross-border/ International payments from New Zealand domiciled accounts. ANZ is currently investigating the issue and we will provide further updates as soon as practical.

We apologise for the inconvenience.

Impacted Geographies: New Zealand (New Zealand domiciled accounts)

May 14, 09:59 AEST
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 AEST
Scheduled -

Please be advised we are undertaking planned maintenance to ANZ Transactive - Global from 20:00 AEST on Saturday 11 May 2024 until 01:00 AEST on Sunday 12 May 2024. During the outage, ANZ Transactive - Global and associated applications will not be available.


Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.


Impacted Geographies: Global


May 6, 11:40 AEST
May 10, 2024

No incidents reported.

May 9, 2024
Resolved - The incident has been resolved and we are continuing to monitor the service stability.

We apologise for the inconvenience.

Impacted Geographies: Global

May 9, 10:50 AEST
Update - We are continuing to investigate this issue where customers are experiencing intermittent login when accessing ANZ Transactive – Global . Customers are advised to clear browser cache and cookies and re-attempt to login.

We apologise for the inconvenience.

Impacted Geographies: Global

May 9, 10:09 AEST
Investigating - Please be advised that we are working to resolve an issue with ANZ Transactive – Global affecting Login. Some users might experience intermittent Error 22 issues while navigating to ANZ.com.

We apologise for any inconvenience and will advise when resolved.

Impacted Geographies: Global

May 9, 08:44 AEST
May 8, 2024

No incidents reported.