Resolved -
We have now restored the login issue and the incident is resolved. Technology teams will continue to monitor the service.
We apologise for any inconvenience.
Impacted Geographies: Global
Dec 4, 22:17 AEDT
Update -
We are continuing to investigate this issue. The processing flows for the NPP service are operational and backlog has been processed.
The login issue remains unresolved.
We apologise for any inconvenience.
Impacted Geographies: Global
Dec 4, 22:09 AEDT
Update -
We are continuing to investigate the issues. The processing on ANZ Fileactive and NPP services are currently flowing and the backlog of volumes impacted are being processed. Our technology teams are closely monitoring the situation.
The login issues are limited to ANZ Fileactive and Cashactive services and investigation is still underway.
We will provide a further update by 22:00 AEDT.
Impacted Geographies Global
Dec 4, 21:05 AEDT
Update -
We are continuing to investigate this issue. We will provide a further update in due course.
We apologise for any inconvenience.
Impacted Geographies: Global
Dec 4, 20:51 AEDT
Investigating -
We are currently investigating an issue impacting across digital services. Customers are experiencing payment processing failures in ANZ Fileactive and Bank Appointor NPP services.
We have also observed that some users may be unable to login into ANZ Digital services, including ANZ Fileactive, Cashactive and Transactive - Global.
We will provide an update once technology has undertaken further investigations.
Impacted Geographies Global
Dec 4, 19:39 AEDT