ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
All Systems Operational
ANZ Transactive - Global ? Operational
ANZ Transactive – Global Log-on ? Operational
Accounts Balance & Transactions - Statements ? Operational
Commercial Cards ? Operational
Service Requests ? Operational
Payments ? Operational
Liquidity Management ? Operational
ANZ Transactive – Global mobile ? Operational
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Login ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
Bank Agency Services Operational
NPP Bank APIs Operational
Global Courier Service (Tier 1 CS2) Operational
ANZ Transactive - Trade ? Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned maintenance for ANZ Fileactive on 20-21 April 2024 Apr 20, 2024 23:00 - Apr 21, 2024 02:00 AEST

Please be advised that we are undertaking planned maintenance to ANZ Fileactive services from 23:00 AEST Saturday 20 April 2024 until 02:00 AEST Sunday 21 April 2024. During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.


Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.


Impacted Geographies: Global
Posted on Apr 17, 2024 - 12:33 AEST
Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
ANZ Fileactive outage
Resolved - The incident has been resolved and we are continuing to monitor the service stability.

We apologise for the inconvenience.

Impacted Geographies: Global
Apr 15, 16:34 AEST
Update - We are continuing to work through restoration activities. We will provide an update as soon as it becomes available.

We apologise for the inconvenience.

Impacted Geographies: Global
Apr 15, 13:58 AEST
Update - We are continuing to work through restoration activities. We will provide an update as soon as it becomes available.

We apologise for the inconvenience.

Impacted Geographies: Global
Apr 15, 11:57 AEST
Update - We are continuing to investigate the issue and will provide an update as soon as it becomes available.

We apologise for the inconvenience.

Impacted Geographies: Global
Apr 15, 10:10 AEST
Investigating - Please be advised we have observed a connectivity issues with ANZ Fileactive, ANZ Cashactive and NPP Agency API services. GCIS are experiencing a full outage across customer facing API's, impacting the outward NPP payment processing, Inward NPP payments not impacted Fileactive host 2 host inward and outward flows are NOT impacted.

Technology are currently investigating the issue and we will provide further update as soon as practical.

We apologies for the inconvenience.

Impacted Geographies: Global
Apr 15, 09:21 AEST
Apr 14, 2024

No incidents reported.

Apr 13, 2024
Planned maintenance for ANZ Transactive - Global, Commercial Cards Reporting & Self Service on 12-13 April 2024
Completed - The scheduled maintenance has been completed.
Apr 13, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:00 AEST
Scheduled - Pleased be advised we are undertaking planned maintenance to some functions in ANZ Transactive-Global from 21:00 AEST on Friday 12 April 2024 until 21:00 AEST on Saturday 13 April 2024. ANZ Transactive-Global users will be unable to access the Commercial Cards Reporting & Self Service and Loans Reporting functions.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Apr 11, 09:20 AEST
Planned maintenance for ANZ Transactive - Global on 13 April 2024
Completed - The scheduled maintenance has been completed.
Apr 13, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 09:00 AEST
Scheduled - Please be advised we are undertaking planned maintenance to ANZ Transactive - Global from 09:00 AEST until 13:00 AEST on Saturday 13 April 2024. During the outage, ANZ Transactive - Global and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Apr 9, 09:11 AEST
Apr 12, 2024
ANZ Cashactive Start of Day Reporting processing delays
Resolved - The Server Side reports are now available and the service is restored.

We apologise for the inconvenience.
Apr 12, 14:14 AEST
Update - We are continuing to work through restoration activities. We will provide a further update at 14:00 AEST.

We apologise for the inconvenience.
Apr 12, 11:57 AEST
Update - We are continuing to work through restoration activities. We will provide a further update at 12:00 AEST.

We apologise for the inconvenience.
Apr 12, 11:06 AEST
Update - We have identified the delays are impacting customers receiving Server-Side Reports on ANZ Cashactive. ANZ teams are working on resolving the issue as soon as practical however we are expecting extended delays. Further updates will be provided as we work through restoration activities.

We apologise for the inconvenience.
Apr 12, 09:41 AEST
Update - We are continuing to investigate the issue and will provide an update as soon as it becomes available.

We apologise for the inconvenience.
Apr 12, 08:59 AEST
Investigating - We have experienced a delay in delivery of ANZ Cashactive Start of Day processing. We are currently investigating and will provide an update as soon as practical.

We apologise for the inconvenience.
Apr 12, 07:50 AEST
Apr 11, 2024
New Zealand Foreign Exchange contracts not available in ANZ Transactive - Global
Resolved - This incident has been resolved. We apologise for the inconvenience.
Apr 11, 12:02 AEST
Investigating - We are currently experiencing an issue with Foreign Exchange pre-booked deals for New Zealand accounts in ANZ Transactive - Global. Users are unable to view and apply pre-booked Foreign Exchange rates for cross-border/ International payments from New Zealand domiciled accounts. ANZ is currently investigating the issue and we will provide further updates as soon as practical.

We apologise for the inconvenience.

Impacted Geographies: New Zealand (New Zealand domiciled accounts)
Apr 11, 11:00 AEST
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024
Planned maintenance for Osko Payments (NPP), ANZ Fileactive and ANZ Transactive - Global on 07 April 2024
Completed - The scheduled maintenance has been completed.
Apr 7, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 01:00 AEDT
Scheduled - Please be advised we are performing planned maintenance impacting payment processing on ANZ Transactive-Global and ANZ Fileactive services on Sunday 07 April 2024 from 00:00 AEST (01:00 AEDT) until 04:00 AEST. During this period, there may be some delays in the processing of Osko (NPP) Payments and intermittent delays in processing reply or receivable files from ANZ Fileactive.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Apr 5, 10:55 AEDT
Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Intermittent slowness and degradation in ANZ Transactive - Global
Resolved - The incident has been resolved.

We apologise for the inconvenience.
Apr 4, 10:03 AEDT
Investigating - We are currently investigating an issue impacting the performance of functions in ANZ Transactive - Global. Users may experience intermittent slowness in logging on and other functions, including payment creation and approval. We will provide further updates as they become available.

We apologise for the inconvenience.

Impacted Geographies: Global
Apr 4, 09:17 AEDT
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