ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.
For more information, contact your ANZ Customer Service Centre.
Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
ANZ Incident Notification - Transactive - Trade/ APEA users - payment processing
Incident
Report for ANZ Digital Services
Resolved
Please be advised following a review further work is required to enable authorisation of Asia & Pacific and Trade Finance Payments on ANZ Transactive Global.
Users are advised to authorise transactions from the ANZ Transactive Trade, Transactive APEA or Transactive Mobile applications.
The ANZ Transactive Trade and ANZ Transactive APEA applications can be accessed thru the Applications > Application Links menu.
For further updates please refer to notifications in ANZ Transactive Global.
Impacted Geographies:: Global
Users are advised to authorise transactions from the ANZ Transactive Trade, Transactive APEA or Transactive Mobile applications.
The ANZ Transactive Trade and ANZ Transactive APEA applications can be accessed thru the Applications > Application Links menu.
For further updates please refer to notifications in ANZ Transactive Global.
Impacted Geographies:: Global
Update
Technology teams are working on resolving the issue and users are advised to perform payment functions directly through the ANZ Transactive - APEA and Transactive Trade applications.
Next update will be provided after 09:00 AEDT. We apologise for the inconvenience.
Please refer back to Status Page for further updates.
Impacted Geographies: PNG, Fiji, Kiribati, Samoa, Laos
Next update will be provided after 09:00 AEDT. We apologise for the inconvenience.
Please refer back to Status Page for further updates.
Impacted Geographies: PNG, Fiji, Kiribati, Samoa, Laos
Update
Technology teams are continuing to work on restoring the services. We are performing a fix to resolve the issue.
Next update will be provided after 21:00 AEDT post the completion of fix.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: PNG, Fiji, Kiribati, Samoa, Laos
Next update will be provided after 21:00 AEDT post the completion of fix.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: PNG, Fiji, Kiribati, Samoa, Laos
Update
We are continuing to work on restoring the service. Further updates to be provided as soon as practical.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: PNG, Fiji, Kiribati, Samoa, Laos
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: PNG, Fiji, Kiribati, Samoa, Laos
Investigating
ANZ Transactive - APEA and Transactive Trade
Start Time:15/10/2024 15:45 AEDT
Resolution Time: TBA
Incident Details
Please be advised the payment authorisation incident impacting ANZ Transactive - APEA and Transactive - Trade Vasco token users on 15/10/2024 has been resolved.
We have observed an issue for ANZ Transactive - APEA and Transactive - Trade Vasco token users accessing banking directly via ANZ Transactive - Global and Transactive Mobile applications, impacting the ability to authorise and release payments, including Trade Finance payments. These users are advised to perform payment functions directly through the ANZ Transactive - APEA and Transactive Trade applications.
Technology teams are working on resolving the issue and further updates will be provided as soon as available.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: PNG, Fiji, Kiribati, Samoa, Laos
Start Time:15/10/2024 15:45 AEDT
Resolution Time: TBA
Incident Details
Please be advised the payment authorisation incident impacting ANZ Transactive - APEA and Transactive - Trade Vasco token users on 15/10/2024 has been resolved.
We have observed an issue for ANZ Transactive - APEA and Transactive - Trade Vasco token users accessing banking directly via ANZ Transactive - Global and Transactive Mobile applications, impacting the ability to authorise and release payments, including Trade Finance payments. These users are advised to perform payment functions directly through the ANZ Transactive - APEA and Transactive Trade applications.
Technology teams are working on resolving the issue and further updates will be provided as soon as available.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: PNG, Fiji, Kiribati, Samoa, Laos
This incident affected: ANZ Transactive - Global (Payments).