ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
ANZ Cashactive Control - payment processing
Incident Report for ANZ Digital Services
Resolved
Service has been restored and the incident is now resolved. We apologise for any inconvenience this has caused.

Impacted Geographies:Australia and New Zealand
Posted May 29, 2023 - 14:07 AEST
Update
We are continuing to experience intermittent payment processing delays and timeouts. Teams are monitoring and processing the backlog of transactions. Customers using API's may intermittently receive “504 errors” and will need to retrigger payments. We will continue to provide updates on the status.

We apologise for the inconvenience.

Impacted Geographies:Australia and New Zealand
Posted May 29, 2023 - 12:57 AEST
Update
Please be advised we are continuing to work on restoring service to ANZ Cashactive Control payment processing. Customers are advised to avoid resubmitting payments.

We apologise for the inconvenience.

Impacted Geographies: Australia and New Zealand
Posted May 29, 2023 - 11:09 AEST
Investigating
We have identified an issue resulting in delayed payment processing in ANZ Cashactive Control. Customers may experience delays in updates to transaction reporting in ANZ Cashactive Control. This may also impact the transaction posting in other digital services, including ANZ Transactive - Global. Technology teams are investigating this issue. Please refer back to Status Page for updates.

We apologise for the inconvenience.

Impacted Geographies:Australia and New Zealand
Posted May 29, 2023 - 09:31 AEST
This incident affected: ANZ Cashactive (ANZ Cashactive Control).
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