ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.
For more information, contact your ANZ Customer Service Centre.
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
ANZ Incident Notification - Balance & Transaction Reporting Delays
Incident
Report for ANZ Digital Services
Resolved
ANZ Fileactive
Start Time: 01/04/2025 06:00 AEDT/ 08:00 NZT
Resolution Time: 01/04/2025 13:53 AEDT/ 15:53 NZT
Please be advised the New Zealand Balance and Transaction Reporting files have been successfully delivered and the incident is now resolved.
We apologise for the inconvenience.
Start Time: 01/04/2025 06:00 AEDT/ 08:00 NZT
Resolution Time: 01/04/2025 13:53 AEDT/ 15:53 NZT
Please be advised the New Zealand Balance and Transaction Reporting files have been successfully delivered and the incident is now resolved.
We apologise for the inconvenience.
Update
We are continuing to address the remediation of the issue. Please refer back to Status Page for further updates.
Impacted Geographies: New Zealand Domiciled accounts
Impacted Geographies: New Zealand Domiciled accounts
Update
We are still working through the remediation of the issue. Please refer back to Status Page for further updates.
Impacted Geographies: New Zealand Domiciled accounts
Impacted Geographies: New Zealand Domiciled accounts
Identified
We note the delay is also impacting New Zealand account reporting on ANZ Cashactive Fusion services.
The Balance and Transaction Reporting is available on ANZ Transactive - Global.
Technology teams are currently working on remediating the issue to process the files. Further updates will be provided.
The Balance and Transaction Reporting is available on ANZ Transactive - Global.
Technology teams are currently working on remediating the issue to process the files. Further updates will be provided.
Investigating
ANZ Fileactive
Start Time: 01/04/2025 06:00 AEDT (08:00 NZT)
Resolution Time: TBA
Incident Details
Due to an issue in processing the New Zealand End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting for New Zealand domiciled NZD accounts in ANZ Fileactive. Technology teams are monitoring the progress and we will update you with expected delivery times.
The Australian domiciled AUD Balance and Transaction Reporting is fully operational.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies:New Zealand
Start Time: 01/04/2025 06:00 AEDT (08:00 NZT)
Resolution Time: TBA
Incident Details
Due to an issue in processing the New Zealand End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting for New Zealand domiciled NZD accounts in ANZ Fileactive. Technology teams are monitoring the progress and we will update you with expected delivery times.
The Australian domiciled AUD Balance and Transaction Reporting is fully operational.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies:New Zealand
This incident affected: ANZ Fileactive (Balance & Transaction Reporting) and ANZ Cashactive (ANZ Cashactive Fusion).