ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.
For more information, contact your ANZ Customer Service Centre.
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Degraded Performance
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ANZ Incident Notification - ANZ Fileactive Balance & Transaction Reporting Delays
Incident
Report for ANZ Digital Services
Resolved
This incident has been resolved.
Update
We are continuing to investigate this issue.
Investigating
ANZ Fileactive
Start Time: 28/01/2026 05:50 AEST
Resolution Time: 28/01/2026 11:50 AEST
Incident Details
Due to an issue in processing the End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting in ANZ Fileactive for Australian domiciled AUD accounts. Technology teams are monitoring the progress and we will update you with expected delivery times.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: Australia
Start Time: 28/01/2026 05:50 AEST
Resolution Time: 28/01/2026 11:50 AEST
Incident Details
Due to an issue in processing the End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting in ANZ Fileactive for Australian domiciled AUD accounts. Technology teams are monitoring the progress and we will update you with expected delivery times.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: Australia
This incident affected: ANZ Fileactive (Balance & Transaction Reporting (BTR) - End of Day).