ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance

ANZ Incident Notification - Balance & Transaction Reporting Delays

Incident Report for ANZ Digital Services

Resolved

This incident has been resolved.
Posted Jul 09, 2025 - 10:12 AEST

Monitoring

Balance and Transaction Reporting was available for Corporate, Commercial & Institutional customers as of 7:30 AEST with Retail reporting expected to be available at 10:00 AEST.
Posted Jul 09, 2025 - 08:13 AEST

Update

We are continuing to investigate this issue.
Posted Jul 09, 2025 - 06:07 AEST

Investigating

ANZ Fileactive, ANZ Transactive - Global, ANZ Cashactive & ANZ Cash Management Central
Start Time: 09/07/2025 03:00 AEST
Resolution Time: TBA

Incident Details
Due to an issue in processing customers will experience delays in receiving the Balance and Transaction Reporting in ANZ Digital Services, including ANZ Transactive - Global and ANZ Fileactive. This will also impact Start of Day activities for ANZ Cashactive & ANZ Cash Management Central.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
Posted Jul 09, 2025 - 03:17 AEST
This incident affected: ANZ Transactive - Global (Accounts Balance & Transactions - Statements), ANZ Fileactive (Balance & Transaction Reporting), ANZ Cash Management Central (Start Of Day Processng), and ANZ Cashactive (Start of Day Processing).
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