ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.
For more information, contact your ANZ Customer Service Centre.
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
ANZ Incident Notification - Fileactive - File processing delays.
Incident
Report for ANZ Digital Services
Resolved
This incident has been resolved.
Resolution Time: 13/07/2026 13:08 AEST
Resolution Time: 13/07/2026 13:08 AEST
Identified
We have identified the issue and payment processing of the impacted files is planned to commence shortly. Since 11:42 AEST, all new payments have been successfully processed. The focus is now on remediating the backlog of payments. Further updates will be provided once this has been completed.
Investigating
ANZ Fileactive
Start Time: 13/07/2026 09:04 AEST
Resolution Time: 13/07/2026 13:08 AEST
Incident Details
We have been experiencing delays in processing of files via the ANZ Fileactive service since 09:04 AEST. This is resulting in processing delays of payments and reply files. Technology teams are currently investigating the issue.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: Global
Start Time: 13/07/2026 09:04 AEST
Resolution Time: 13/07/2026 13:08 AEST
Incident Details
We have been experiencing delays in processing of files via the ANZ Fileactive service since 09:04 AEST. This is resulting in processing delays of payments and reply files. Technology teams are currently investigating the issue.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: Global
This incident affected: ANZ Fileactive (Payments - Managed File Transfer (MFT), Payments - API, Reply/Acknowledgement Files).