ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.
For more information, contact your ANZ Customer Service Centre.
Key:
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
ANZ Incident Notification - BPAY Reporting Issue
Incident
Report for ANZ Digital Services
Resolved
The service has been restored and please contact the Customer Service Centre on 133 199 option 6,1 if you require any assistance.
Identified
On 29 November 2024, a bank processing error occurred, resulting in the duplication of inward transaction records affecting BPAY Biller reporting. The duplicated transactions are data only and do not have value associated with them.
ANZ performed remediation activities to reverse the transactions on the same day (29 November 2024). No further BPAY Reporting issues have occurred since.
Whilst the End of Day File is a true representation of the settlement value processed for the day, some customers may observe multiple reporting items for the same transaction.
Please contact the Customer Service Centre on 133 199 option 6,1 if you require any assistance.
Impacted Geographies:Australia (BPAY Biller Reporting only)
ANZ performed remediation activities to reverse the transactions on the same day (29 November 2024). No further BPAY Reporting issues have occurred since.
Whilst the End of Day File is a true representation of the settlement value processed for the day, some customers may observe multiple reporting items for the same transaction.
Please contact the Customer Service Centre on 133 199 option 6,1 if you require any assistance.
Impacted Geographies:Australia (BPAY Biller Reporting only)
This incident affected: ANZ Fileactive (Balance & Transaction Reporting).