ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.
For more information, contact your ANZ Customer Service Centre.
Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
ANZ Incident Notification - Fileactive - File processing delays.
Incident
Report for ANZ Digital Services
Resolved
Resolution Time: 12/05/2026 19:30 AEST
The remediation activities have been completed prior to payment processing cutoff times. ANZ is performing a reconciliation of the incident impacts however we confirm the services are operational. We recommend you avoid reprocessing files already submitted via ANZ Fileactive service as these have formed part of ANZ's remediation activities. Should you have any enquiries, please engage with your ANZ Customer Support contacts.
ANZ apologises for any inconvenience caused by this incident.
The remediation activities have been completed prior to payment processing cutoff times. ANZ is performing a reconciliation of the incident impacts however we confirm the services are operational. We recommend you avoid reprocessing files already submitted via ANZ Fileactive service as these have formed part of ANZ's remediation activities. Should you have any enquiries, please engage with your ANZ Customer Support contacts.
ANZ apologises for any inconvenience caused by this incident.
Update
ANZ is continuing to perform remediation activities to process the impacted payments during the outage period for the ANZ Fileactive service.
Monitoring
All new files are processing as usual from approximately 14:45 AEST.
Technology teams are working on remediating the files impacted during the outage period. Customers are advised to not resubmit any files.
Technology teams are working on remediating the files impacted during the outage period. Customers are advised to not resubmit any files.
Investigating
ANZ Fileactive
Start Time: 12/05/2026 13:13 AEST
Resolution Time: TBA
Incident Details
We are currently experiencing delays in processing of inbound payment files via the ANZ Fileactive service. This is impacting the processing of payments and delivery of reply/ acknowledgement files. Technology teams are currently working to resolve the issue.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: Global
Start Time: 12/05/2026 13:13 AEST
Resolution Time: TBA
Incident Details
We are currently experiencing delays in processing of inbound payment files via the ANZ Fileactive service. This is impacting the processing of payments and delivery of reply/ acknowledgement files. Technology teams are currently working to resolve the issue.
We apologise for the inconvenience. Please refer back to Status Page for further updates.
Impacted Geographies: Global
This incident affected: ANZ Fileactive (Payments - Managed File Transfer (MFT), Reply/Acknowledgement Files).